568 Broadway Fl 11,
New York, NY   10012 United States
teckst.com/

Solution Name

Teckst Mobile Messaging Integration

Solution Summary

Teckst is a powerful, enterprise-grade mobile messaging integration that brings texting (SMS and MMS), Facebook Messenger, WeChat and more directly to Oracle Service Cloud for two-way messaging conversations for a truly mobile-first customer service experience. 

Solution Profile

Teckst is a powerful, enterprise-grade mobile messaging integration that brings texting (SMS and MMS), Facebook Messenger, WeChat and more directly to Oracle Service Cloud for two-way messaging conversations for a truly mobile-first customer service experience. Developed by some of Silicon Valley's top talent and the former head of customer experience from the US's fastest-growing tech company, Teckst is the solution that makes customer service leaders say, "Wow, that was a great setup and launch." 

With clients in the telecommunications, retail, on-demand, transportation, and financial services industries, Teckst has more experience in a range of enterprise-level clients with thousands of agents using our solution daily. With this level of usage, our features establish a high bar for teams that need training, supervising, analytics, and complex setups with a proven ability to improve customer experience and reduce overall support costs. 

Distinguishing Features


Teckst is more than a standard messaging platform. Our distinguishing features include:

  • Text-enabling of toll-free numbers with zero interruption to voice service
  • Send and receive images from any number including toll free numbers (TFNs)
  • Suggestions that help agents auto-complete responses based on our home-built AI
  • Macros that can be updated in real time and turned on or off any time
  • A full suite of auto-responders including out of office and holiday that can be customized
  • An activity feed that shows supervisors all of the activities on the conversation including transfers to other agents/departments, status changes, and agent reply times
  • Admin-controlled image library so agents may share only approved images and emojis
  • Notes feature that allows agents and supervisors to leave notes, or supervisors to train agents
  • Pop out conversations from Oracle Service Cloud for an incredibly easy-to-use chat experience
  • CSAT auto-responders can be sent with a variety of triggers
  • Set up multiple numbers for different departments, and easily transfer conversations between them
  • A full analytics dashboard to give admins real-time data including incident themes, texts per conversation, agent efficiency, and more

Solution Name

Teckst Mobile Messaging Integration

Solution Availability

Global

Oracle Products

  • Oracle Service Cloud

Company Size Solution is Targeting

No data available.

Open Source Solutions

No

About Teckst, Inc.

Teckst is an enterprise-grade mobile messaging integration that brings texting (SMS & MMS), Facebook Messenger, WeChat, and other mobile messaging platforms directly to Oracle's Service Cloud. Agents can text directly from within their agent console, or break out conversations to run up to 12 chats at a time. Plus great tools for supervisors to monitor and recommend responses, automated replies & AI to help customers with easy-to-answer questions, and a highly customizable integration make Teckst one of the easiest ways to start messaging with customers.

View Partner Profile

The partners listed in the Oracle PartnerNetwork (OPN) Solutions Catalog are part of the Oracle PartnerNetwork Program, however Oracle does not endorse any of the partners or their software, solutions, services or training listed on this site. Oracle disclaims any and all liability arising out of your use of the Oracle PartnerNetwork Solutions Catalog, including use of partners, software, solutions, services and training listed on the site.