Veldkant 31,
Kontich,   2550 Belgium
www.exitas.be

Solution Name

Managed Support Services

Solution Summary

If you like to have the security of knowing there is always someone to support your IT team, we offer managed support services with Service Level Agreements (SLAs) and first, second or third line support for incidents. We can monitor, administer and/or manage your environment for you.

If you want to take these services one step further, you can choose our Hosted Services. In this model we run your environment from our own data center with all appropriate SLAs. We can even set up your environment as a private cloud from your own or our premises or help you explore the existing public clouds.

Solution Profile

DBA as a service

A DBaaS (DBA as a service) contract can include the following services:

  • OOperations management.
  • Preventive maintenance (health checks).
  • Service Desk 8-18h or 24/7 (SPOC access by phone, email, portal).
  • Monitoring 8-18h or 24/7.
  • Service Level Management meetings.
  • Standby per day or week (invoiced separately).
  • Change management (invoiced separately).
  • Incident management (invoiced separately).

 

Cloud Services

As part of our cloud services, we can help you to change your current environment to a cloud enabled platform and maintain and manage it for you as a private cloud set-up in your own datacenter.

Hosted Cloud Services

If you would like to bring your current environment to the cloud and at the same time outsource all the infrastructure and services you can benefit from our Hosted Cloud Services. Your data will run in a local datacenter and will be managed entirely by us so you have all the benefits of a public cloud while having local support and regulations in order.

Distinguishing Features


Quality

Exitas takes maximum responsibility for your infrastructure, allowing you to fully concentrate on your core business. Whether it is proactive, corrective, or adaptive support we will take these worries out of your hand and apply industry best practices to keep your environment available, secure, and performant.

Expertise

On top of that we will provide you with expert advice on smart moves to face the challenges ahead.

Solution Name

Managed Support Services

Solution Availability

Europe, Middle East, Africa

Industries

  • Aerospace and Defense, Automotive, Chemicals, Communications, Consumer Goods, Education and Research, Engineering and Construction, Financial Services, Healthcare, Health Sciences, High Technology, Hospitality, Industrial Manufacturing, Insurance, Life Sciences, Media and Entertainment, Natural Resources, Oil and Gas, Professional Services, Public Sector, Retail, Travel and Transportation, Utilities, Wholesale Distribution

Oracle Products

  • Database
  • Storage Software
  • SPARC Servers
  • Oracle x86 Servers
  • Oracle ZFS Storage Appliance
  • Oracle VM Server for x86
  • Oracle VM Server for SPARC
  • Oracle Solaris
  • Engineered Systems
  • Operating Systems

Company Size Solution is Targeting

No data available.

Open Source Solutions

No data available.

About Exitas NV

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Exitas is an ICT provider of hardware, software and services. We provide organizations with resources to build the IT-infrastructure they envision. We can help you in designing your environment, implement it and run solutions across the entire technology stack, from hardware all the way up to customized all-in solutions. Exitas has been the Belgian market leader for the last 15 years for Oracle Databases and System Administration. We continue to grow in both expertise as well as in solutions. Being an Oracle Partner, we continue to focus and specialize, enabling us to deliver projects with expertise and commitment.

 

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