Tata Consultancy Services is an IT services, business solutions and outsourcing organisation that delivers real results to global businesses, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPO, infrastructure, engineering and assurance services. This is delivered through its unique Global Network Delivery Model™, recognized as the benchmark of excellence in software development. A part of the Tata Group, India’s largest industrial conglomerate, TCS has over 198,500 of the world's best trained IT consultants in 42 countries. The company generated consolidated revenues of over US $8.2 billion for! fiscal year ended 31 March 2011 and is listed on the National Stock Exchange and Bombay Stock Exchange in India. For more information, visit us at www.tcs.com
- Oracle Excellence Award 2016 OPN Cloud Program Solution: PaaS
United Arab Emirates
Cloud-based eMPowerBizz allows enterprise to effectively monitor enterprise processes distributed into different functional and technology units on-premise as well as cloud. eMPowerBizz will help to monitor and proactively suggest how to fix the business problems with the existing knowledge base.
TCS has extensive experience in helping customers implement solutions to address their business needs leveraging Oracle Cloud Applications and technologies. We continually enhance our Cloud solutions and services through our partnerships, collaboration, co-development and co-innovation with Oracle.
Tata Consultancy Services (TCS) brings you a Dynamic Case Management offering, built on Oracle’s world-class WebCenter content management, portal and Oracle BPM technology platforms. Our DCM solution supports untamed processes by supporting ad-hoc tasks whenever an unforeseen complexity in the process requires a special, one-off action for further resolution. During the process, case workers can refer to relevant documents and collaborate with relevant specialists regarding the actions and decisions that are needed. The solution helps eliminate lost case files and documents, and is capable of imposing well-defined archival policies to provide regulatory compliance. Critical functionality is available on smart devices and mobile platforms.
IT leaders confronted by increasing demands for scalability and performance from their information architecture are turning to Oracle Exadata Database Machines. Oracle Exadata merges servers, storage and database software into one system for high-volume data warehousing, transaction processing and analytics. The final result is better all-around performance in Big Data environments.
But there is one significant upfront challenge…. The migration of existing data. Data migration to Oracle Exadata Database Machines puts demand on the expertise and the availability of IT talent and technologies. The understanding of existing data systems must span application workloads, database management systems, physical platforms and, most importantly, the data itself. In order to optimize performance on Exadata and take advantage of Exadata unique features like cell Offloading and flash cache organizations need migration experts as well as people who know the best ways to manage extraction, integration, integrity and design. Their strategic counsel and guidance about server technology, anticipated data growth, availability and support is critical to success.
To relieve this pressure on their IT organization and ensure a flawless migration, IT leaders around the world lift this burden from their shoulders and place it squarely on ours—with consistently outstanding results. Tata Consultancy Services (TCS), home to one of the largest concentration of Oracle Exadata talent outside of Oracle itself, has developed a database migration tool The TCS Oracle Exadata Migration toolkit (or Examine for short) for Oracle Exadata customers. This tool combines a proven methodology and approach for rapid development and deployment with predictable results, lower cost of execution, reusable components, and standardization of technology and processes.
Aftermarket Return has been increased substantially - for various reasons like Manufacture Return, Commercial Return, Service Return, Warranty Return, End-of-Life, End-of-Use etc. More often or not, there are cases, where purchase is done through internet shopping, and then customers have returned the products just because the actual product did not exactly match the expectation although there is no actual defect with the product. Apart from these, various exchange programs or recall programs taken by enterprises time-to-time have increased both the velocity and density of returns substantially.
Enterprises are realizing that the return products and their treatment can evolve as a great business opportunity. For the returned products the predominant value streams are Remanufacturing, Repair, Recovery, Recycle, Re-fill. As a result enterprises want to reclaim value, strategically enter into secondary market, prevent brand contamination by third party refurbishing agents, provide robust return policy, boost up customer loyalty and comply with stringent environment and disposal policy.
However, for many companies, the whole reverse logistics/returns management process has been a kind of black hole; a cost centre that offers little visibility into which products were in the pipeline, whether they should be repaired, repackaged, restocked, recycled or disposed of in some other way, or whether they belong in the reverse channel at all.
Understanding these value drivers, TCS has built the TCS Reverse Logistics Management System which is an integrated solution, based on Oracle Depot Repair, BOM, WIP, INV, OTM, Siebel CRM and OBIEE to cover the end-to-end After Market Return process. This all-in-a-box pre-packaged solution offers a comprehensive process catalogue following best practices around the industries, best of breed technology components, pre-configured IT solution and focused built-in KPIs to address specific value drivers.
Cut throat competition, challenging economic scenario, entry of newer players, falling tariffs of telephony services, highly demanding and disloyal customer base, to name a few drivers, has forced telecom operators to innovate beyond the traditional fixed and mobile voice offerings. Network and data services, cloud based IT services and even media & gaming services are not uncommon today. Telcos have also taken measures to improve operational efficiency by sharing network and other infrastructure. This, coupled with shortening product lifecycles, has made business more complex to manage and the job of CFOs ever so difficult. CFOs now have to understand and analyze continuously evolving business drivers in order to protect margins and make the company grow. This necessitates an effective and agile planning, budgeting and forecasting process for "integrated financial and operational planning” and a sophisticated tool to manage the same. Such a tool would enable the CFO Office to manage, understand and analyze the dynamics of business and take strategic and operational decisions using reliable, complete and timely information.
TCS Rapid Financial Planning for Telcos is an unique driver based planning, forecasting and analytics application which bridges the gap between the operational play of business drivers and its impact on overall financial performance of the company. It helps in making business plans more realistic using past trends, adjust annual plans periodically using YTD performance, analyze performance like profitability of products, customers, geography etc. seamlessly, and make more agile and informed decisions.
TCS Rapid Financial Planning for Telcos provides key planning features like planning Profit & Loss statement, Balance Sheet, Cash Flow, Capex, Manpower, Product Pricing, Customer Servicing Operations etc. It covers the business drivers of a wide range of product offerings and customer and industry segments. It also provides features like creation of various "what-if" scenarios, integrated analytics of projected financial performance and profitability by product/customer/region.
Large Retail enterprises are transforming their digital interactions with evolving methods for customer engagement. Interactions are more social, more mobile, more personal, more creative and more collaborative. This emerging model for online retail has resulted in more discerning customers – less patient – but they can be equally loyal, provided that their consumer experience is high quality and consistent. Most retail Customer Experience Management programs, however, cause their users to struggle with disjointed and complex buying experiences, high switching costs, fragmented views of customers, disparate and badly integrated systems, parity deadlock and inability to offset the supply chain efficiency of larger competitors.
TCS addresses these evolving requirements with its Retail Customer Experience Management (CXM) solution that enables retailers to deliver a consistent (omni-channel), connected (interactive), personalized (contextual) and efficient (cost-effective) customer experience across all touch-points. The solution is also integrated with core retail merchandizing systems and other retail back-office systems to provide for deep customer insights.
The TCS Retail CXM solution leverages industry leading Oracle’s Commerce and Siebel CRM suite of solutions and integrates them with Oracle Business Intelligence, Oracle Real Time Decisions, Oracle WebCenter and Oracle Retail store solutions. Retailers on this system are empowered to drive profitability and loyalty program accountability while continually innovating on a personalized cross-channel customer experience.
According to latest figures published by Warranty Week, warranty claims payments of U.S. based companies alone have amounted to $24.7 billion. Manufacturers are thus striving to find ways to cut expenses while protecting customer loyalty. But that can often be a herculean task, given the complexity of warranty processes. Manufacturers have to grapple with claims management, claims appeals, claims audits, part returns, product quality and charge-backs across numerous suppliers, product engineers, dealers, distributors, and customers, scattered across the globe. The TCS Oracle Warranty Management Solution provides a single comprehensive framework to integrate and streamline the warranty management lifecycle across the value chain. Built on an Oracle platform, the solution provides industry best practices, accelerators, process models, analytics, and other assets to create robust and efficient warranty management processes. Leading manufacturers can leverage the solution to improve collaboration and visibility in their value chain, ensure better quality products and enhance customer satisfaction.
In a conventional manufacturing model, when demand drops, inventory levels surge, which causes enterprise-wide stress on financial performance. Sophisticated manufacturers — well prepared supply chain leaders — know how to relieve this cycle of pressure and in the process exert a powerful impact on business performance. Their key is an integrated and synchronized Sales and Operations Planning (S&OP) system: a combination of good management for smart decision making and the right information technology to access and analyse the data those decisions depend on.
Tata Consultancy Services (TCS) offers you Rapid Start Supply Chain Optimization Solution. Our solution helps you enable the supply chain optimization (business) program and then implement the right technology to drive the right data to you and then work with you to make smart, innovative decisions based on that data.
TCS solution offers rapid business assessment, Rapid Proof of concepts followed by Rapid deployment using TCS solution accelerators for Oracle R12 Value Chain Planning product suites such as Oracle Demantra Demand Management, Oracle Inventory Optimization, Oracle Advanced supply chain planning, Oracle production scheduling and Oracle Advanced planning command center.
Global organizations facing slowing growth worldwide need efficient and effective accounts receivable processes and systems to improve revenue collection and protect their bottom-line. To stay competitive, organizations are further seeking collections solution provisioned on new utility based models that help drive down their days-sales-outstanding (DSO) and potential bad debts, while providing end to end visibility of collections across countries and divisions.
To help achieve these objectives with ease, we at Tata Consultancy Services (TCS) bring you our Collections Solution provided on F&A Platform. Built on superior technology with improved automation, better integration, and enhanced analytics and reporting, our comprehensive offering enhances your collection capabilities. Our pre-defined standard processes and pre-configured templates bring about a significant reduction in transformation timelines while the utility based model significantly reduces your Total Cost of Ownership (TCO), minimizing capital expenditure.
In today’s dynamic global economies, retailers are facing challenges in staying ahead and realizing sustained profitable growth. Saturated markets in developed economies, emerging markets with complex needs, fragmented consumer tastes, complex global supply chains, demanding regulatory environments, and cyclical macroeconomic conditions are some of the challenges faced by the Retail businesses globally. Organizations continuously need to innovate in order to stay competitive.
At Tata Consultancy Services (TCS), we understand this need and offer our innovative Retail Analytics for Competitive Edge (rACE) Offering to support your business analytics needs across the complete retail value chain. Leveraging Point of Sale, ERP, SCM, CRM, and eCommerce transaction and interaction data, rACE enables reporting, analysis and predictive capabilities along the key dimensions of consumers, products, channels, stores, regions, employees, marketing campaigns, time, etc. These insights help you improve revenue, contain costs, improve asset utilization, enable innovations and transform the way you do business. Our fully-owned and managed platform also frees your resources and infrastructure, reducing your Total Cost of Ownership (TCO) and enabling you to focus on core and strategic functions.
In the present highly competitive business environment, F&A organizations constantly seek ways to optimize operational costs, reduce CAPEX, increase visibility and comply to internal as well as regional statutory requirements. And the need is to get there faster, at lower costs, using fewer internal IT resources.
To address these needs, Tata Consultancy Services (TCS) brings you F&A Platform Solutions, an ERP based platform with value added intellectual properties for efficient execution of financial processes. Our solution enables you to achieve improved financial KPIs, while you can free resources for critical business activities.
In today's highly competitive and volatile business environment, there is constant demand on IT organization. With an increasing complexity of the IT Portfolios and growing scale of operations the Organizations are considering Business Intelligence and Analytics as an enabler to align with business needs, deliver rapid value, and respond with agility to business and technological changes.
To enable this we at Tata Consultancy Services offer a unique platform-based IT Analytics Offerings – itACE (IT Analytics for Competitive Edge) solution. Our solution enables complete visibility of the IT portfolio of programs, projects and assets including applications development, service delivery, infrastructure, finance, IT resources and supplies. Our comprehensive solution thus helps you effectively measure and manage IT to create value. Our fully-owned and managed platform also frees your resources and infrastructure, reducing your Total Cost of Ownership (TCO) and enabling you to focus on core and strategic functions.
The global information technology industry is rapidly moving towards the development of open, modular systems. A good deal of effort is being invested to make these systems interoperable and easy to access and use. But the explosive growth of open systems has contributed to a situation wherein huge amounts of critical data are exchanged over a medium that has minimal protection.
In order to distribute Oracle products and Oracle Premier Support, OPN members must execute a Full Use Distribution Agreement and, for non-database and middleware products, meet the requirements posted on the Knowledge Zone for the products they wish to resell. If no products or requirements are listed in the Knowledge Zone, then those products are not eligible for resale.
Scandinavia’s largest airline will adopt TCS’ proven cloud-based Finance & Accounting platform
Multi-year agreement to improve productivity of processes across SAS’ 30+ country operations
Stockholm, July 17, 2012: Tata Consultancy Services (TCS), (BSE: 532540, NSE: TCS) a leading IT services, consulting and business solutions organization, announced that it has entered into a multi-year agreement with Scandinavian Airlines (SAS), wherein SAS will adopt TCS’ Finance & Accounting (F&A) platform for its operations across 30+ countries. Founded in 1946, SAS is the Scandinavian region’s largest airline and holds the reputation of being Europe’s most punctual airline.
“The selected TCS platform addresses the key objectives SAS defined from the project’s inception - to simplify, standardize and automate processes with one solution instead of multiple solutions, as well as to integrate best practices and drive productivity improvements. Additionally, TCS’ experience with large scale strategic projects and the partnership-based approach towards their customers was especially appealing to us,” said Håkan Borglund, Vice President Back Office Systems, SAS Group.
The agreement underscores TCS’ non-linear growth strategy in key markets. TCS’ F&A platform provides pre-built and pre-configured financial processes and tools, which make it an efficient and rapid solution to implement. It will be provisioned under a Cloud model including infrastructure, applications, IT maintenance and multiple platform developments over the duration of the engagement. The platform is designed to conform to the latest global statutory and legal norms, such as IFRS and GAAP.
“SAS is renowned for being the most punctual airline in Europe. TCS’ F&A Platform, with its metrics-driven delivery model, will assure SAS of accuracy, timeliness and total control over its financial processes. We look forward to working with SAS and providing them the benefits of an industry leading solution that is enriched by our global best practices,” said Raj Agrawal, Global Head, TCS’ Platform Solutions.
TCS’ Nordic operations comprise over 4,500 professionals working across Sweden, Finland, Norway, Denmark and Iceland. TCS had recently been recognized by a KPMG survey of 340 top Nordic companies as the #1 company in terms of customer satisfaction for the third consecutive year.
“One of our defining values is to help customers lead change. We have been advising over 75 clients toward the evolution of their cloud strategies and helping them stay ahead of the curve in their industries. SAS’ choice reconfirms the findings from TCS’ 2012 cloud adoption study of over 600 large global companies, which concluded that the needs to standardize business operations and underlying applications along with flexibility are the two most significant drivers for cloud adoption,” said Amit Bajaj, Head, Nordic and Baltic Region, TCS.
About SAS Scandinavian Airlines
SAS Scandinavian Airlines is Northern Europe’s leading airline with almost 700 daily flights to close to 100 destinations in Scandinavia, Europe, the US and Asia. SAS offers a wide range of innovative travel solutions in order to make customers’ travel as time efficient and smooth as possible. SAS is also Europe’s most punctual airline for the third year in a row. For more information, please see: www.sasgroup.net.
About Tata Consultancy Services Ltd. (TCS)
Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPO, infrastructure, engineering and assurance services. This is delivered through its unique Global Network Delivery Model™, recognized as the benchmark of excellence in software development. A part of the Tata group, India’s largest industrial conglomerate, TCS has over 243, 000 of the world’s best-trained consultants in 42 countries. The company generated consolidated revenues of US $10.17 billion for year ended March 31, 2012 and is listed on the National Stock Exchange and Bombay Stock Exchange in India. For more information, visit us at www.tcs.com.
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