Enigen UK limited

5th Floor Aldgate Tower, 2 Leman Street
London,   E1 8FA United Kingdom
www.enigen.co.uk

Overview

Enigen are a Digital Oracle CX Consulting Partner. We help our customers define, plan and implement their Customer Experience Strategy. This is underpinned by the deployment of best-of-breed Oracle CX technology in the Cloud.

The Enigen brand has been in operation for over 10 years. We have been developing our clients’ commercial processes, and enabling Customer Experience strategies in Insurance, Manufacturing, Construction, Engineering, Gaming, Utilities, Professional Services, Retail and Not for Profit. 

 

Cloud Excellence Implementer

This partner has demonstrated ongoing expertise, a successful track record, and superior customer satisfaction in Oracle Cloud implementations.

Learn more about Cloud Excellence Implementers

Specializations

This partner demonstrates sales, presales and implementation competency and business experience with these products.

Learn more about Oracle Specializations

Applications

  • Oracle CRM OnDemand

Cloud Services

  • Oracle Engagement Cloud Specialization
  • Oracle RightNow Cloud Service Specialization
  • Oracle Social Relationship Management

Oracle Cloud Services

Cloud services that complement the Oracle Cloud.

Offerings

  • Enigized Managed Services & Support model

    Once implementation is complete, it’s important to maintain your systems. Enigen can be your day-to-day system administrators, which leaves you to focus on running your business.

    When it comes to Managed Services & Support, look no further than our Enigized Managed Services & Support model focusing on four key principles; Cost, Quality, SLAs, and Payment Model, and designed to give you the very best Customer Experience, for your own CX Applications.


  • QUICK START YOUR ORACLE SALES CLOUD INVESTMENT WITH ENIGEN’S SIMPLE PACKAGE

    Enigen are a multi award winning, Oracle CX (Customer Experience) Consultancy, helping Oracle customers deploy components of Oracle’s CX applications suite.

    Our packages are designed to enable our customers to take advantage of the Oracle Sales Cloud SFA tools, and make decisions through rich analytics rapidly, efficiently and cost effectively.

    With over 3 years of implementing Oracle Sales Cloud, Enigen have a breadth of experience deploying Sales Cloud to a wide user base in a number of sectors including professional services, manufacturing, financial services (including insurance) and construction.


  • QUICK START YOUR ORACLE MARKETING AUTOMATION INVESTMENT WITH ENIGEN’S SIMPLE PACKAGE

    Enigen are a multi award winning, Oracle CX (Customer Experience) Consultancy, helping Oracle customers deploy components of Oracle’s CX applications suite. Marketing implementations shouldn’t be complex.

    They are a set of tools that help you deliver informative and targeted campaigns that drive value to your customer, and revenue for your business. You need that value quickly – Our packages help you get up and running at speed.


  • QUICK START YOUR ORACLE MARKETING AUTOMATION INVESTMENT WITH ENIGEN’S SIMPLE PACKAGE FOR HIGHER EDUCATION

    Enigen are a Digital Oracle CX Consulting Partner. We help our customers define, plan and implement their Customer and Student Experience Strategy. This is underpinned by the deployment of best-of-breed Oracle CX technology in the Cloud.

    In the age of the empowered student, institutions are under pressure to better engage, whilst delivering these experiences in a personalised and timely approach. Marketing implementations shouldn’t be complex. Enigen will deliver an implementation, following best practice for Higher Education, enabling you to listen and promote student success, build relationships with prospective students and nurture your alumni contacts.


  • KICK START YOUR ORACLE INVESTMENT WITH ENIGEN’S COMPREHENSIVE SOLUTION FOR HIGHER EDUCATION

    Enigen are a Digital Oracle CX Consulting Partner. We help our customers define, plan and implement their Customer and Student Experience Strategy. This is underpinned by the deployment of best-of-breed Oracle CX technology in the Cloud. In the age of the empowered and tech-savvy students, institutions are under pressure to better engage, through a seamless omni-channel approach, whilst delivering these experiences in a personalised and timely manner.


     


  • #ActAsOne" Digital Transformation Roadmap Methodology

    Connected customer experience requires a cohesive departmental transformation approach. Enigen’s “ActAsOne” methodology, which encompasses Sales, Marketing, Service, and Commerce in a single transformation strategy, takes you from Roadmap inception to realisation.

    We help you look at:

    • Readiness for change, and mitigation plans
    • Insightful discovery sessions to deliver improvements across your customer experience
    • A collective Customer Experience Strategy across departments, where technology decision making is connected
    • A roadmap for technology transformation
    • A connected platform, and experience across the organisation with a Single Customer View.

    VIDEO: Enigen's "#ActAsOne" Digital Transformation Roadmap Methodology 


  • QUICK START YOUR ORACLE SOCIAL (SRM) INVESTMENT WITH ENIGEN’S SIMPLE PACKAGE

    Enigen are a multi award winning, Oracle CX (Customer Experience) Consultancy, helping Oracle customers deploy components of Oracle’s CX applications suite. Our packages are designed to enable our customers to take advantage of Oracle Social Relationship Management (SRM).

    These packages can help you get up and running within a couple of days. It’s a journey though, so if you ever need help afterwards, we’ll be on hand to support your strategy, and make suggestions.


  • QUICK START YOUR ORACLE SERVICE CLOUD INVESTMENT WITH ENIGEN’S SIMPLE PACKAGE

    Enigen are a multi award winning, Oracle CX (Customer Experience) Consultancy, helping Oracle customers deploy components of Oracle’s CX Applications Suite. Our packages are designed to enable our customers to take advantage of the Oracle Service Cloud application efficiency and cost effectively, deploying rich knowledge and automation to any services based process to drive better Customer and Employee experience.

    With over 4 years of implementing Oracle Service Cloud, Enigen have a breadth of experience deploying Service Cloud to a wide user base in a number of sectors, including professional services, retail, financial services (including insurance), gaming and betting and public sector bodies. We can bring that industry knowledge to blend with your way of doing things.


  • QUICK START YOUR ORACLE SALES CLOUD INVESTMENT WITH ENIGEN’S SIMPLE PACKAGE - BASIC

    Enigen are a multi award winning, Oracle CX (Customer Experience) Consultancy, helping Oracle customers deploy components of Oracle’s CX applications suite. Our packages are designed to enable our customers to take advantage of the Oracle Sales Cloud SFA tools, and make decisions through rich analytics rapidly, efficiently and cost effectively.

    With over 3 years of implementing Oracle Sales Cloud, Enigen have a breadth of experience deploying Sales Cloud to a wide user base in a number of sectors including professional services, manufacturing, financial services (including insurance) and construction.


Success Stories

Our latest customer testimonial focuses on H&T group. H&T are the largest pawnbroker in the UK, with 180 stores UK-wide and have been serving communities since 1897.

As a business, H&T understood they needed a way to better understand their customer base, streamline their in-store experience and deliver personalised marketing automation to build better and longer-lasting relationships with their customers.

Because of this, H&T engaged with Enigen to assist with the implementation of Oracle Eloqua, Oracle Engagement Cloud, and PRM (Partner Relationship Management) and we added value to the relationship by providing consultancy to help the business achieve the best results possible.

Take a look at the video below, between Enigen’s Managing Director, Alex Love and H&T Group’s Senior CRM Manager Gemma Pezet, to understand more about how Enigen have partnered with H&T to make their goals a reality.

https://www.youtube.com/watch?v=pXlXyHwl9pM&feature=youtu.be

 


Aggregate Industries are one of the largest suppliers of building materials to the construction trade in the UK market. Mainly B2B, the business has a number of different organisations within it that sell complementary products and services to the industry. A project was set up to digitise their commercial processes, drive more mobility, enable closer management across territories and drive technology adoption throughout the organisation.

 

Enigen have helped us to design and implement a CRM and Customer Experience Platform, which has delivered the business a more detailed understanding of our territories, cross and upsell opportunities, and integrated data allowing us to optimise sales people’s time and serve our customers’ needs better.

- Commercial Services Partner

Enigen and Aggregate Industries worked in partnership to understand business processes through a combination of workshops, definition of back office integration approaches, technology selection and created a solution design that focused on user buy-in and customer advocacy through ‘knowing your customer better’.

 


Nuvias Group is the pan-EMEA, high value distribution business, which is redefining international, specialist distribution in IT. The company has created a platform to deliver a consistent, high value, service-led and solution-rich proposition across EMEA. This allows partner and vendor communities to provide exceptional business support to customers and enables new standards of channel success.

“Enigen have partnered with Nuvias Group to digitally transform our business. They have consulted with us to design, architect and migrate our subsidiaries from a number of legacy systems in to a unified Oracle CX platform of Oracle Sales, CPQ and Marketing Clouds. This was then integrated to our back office systems using ICS. Enigen’s professional advice, guidance and depth of knowledge on the breadth of the product set has been a key factor in delivering project success across our EMEA user base, and are seen as an important partner in our future digital development.”

- IT Transformation Lead

Enigen and Nuvias have worked in partnership throughout the project so far and are looking forward to the continued transformation programme.


The Prince's Trust are a UK focused Charity, focused on helping improve the lives of 13 to 30-year-olds. The Trust has helped more than 825,000 young people since 1976, giving them the skills and confidence to turn their lives around.

As a result of the huge success of the charity’s programme, delivering a Digital Transformation Programme was inevitable to support the rapid change and volumes of enquiries.

 

The Customer Journey is at the core of what we are trying to achieve, and Enigen came in very much to guide us, support us in the journey of really designing the core system that allows us to be more efficient and more streamlined around how we communicate with young people, but also to help some of our staff become more efficient about how they deliver consistently to the young person.

- Digital Transformation Director

Enigen, have been working with the Trust on how the ongoing young person’s journey can be supported by enhancing and developing the foundations already built, designing and implementing a core platform to remove antiquated systems and poor inconsistent data and processes.


Comms-care is a leading channel-only provider of IT service solutions, managing all aspects of the IT services spectrum and assisting over 1000 channel partners. As an Ingram Micro company, it is part of the global leader in technology and supply chain services. A project was set up with the Comms-care marketing team to drive GDPR compliance.

“Enigen helped us deliver a rapid Oracle Marketing Cloud implementation to enable us to drive compliance around GDPR. We had an aggressive deadline but Enigen’s depth of product knowledge and consultative upfront advice helped us build a solution that was fit for purpose, added extra business value, and was smoothly implemented ahead of schedule”

- Marketing Manager

Enigen and Comms-care worked closely together to identify primary and secondary requirements, define an implementation process and plan that worked for the business, and executed the strategy to a tight target date.


The Jewellery Channel is a falling-price auction-style home shopping channel and online retailer specialising in jewellery and gemstones. After a successful implementation of Oracle Service Cloud by Enigen, TJC engaged with our Managed Services & Support Team, continuing the support for their Oracle CX products post-implementation.

From the offset and during the implementation, the development team at Enigen UK were involved and gave me the best possible options for a good system within the time frame allocated.

TJC have now been working with Enigen UK for almost 1 year, and our dedicated Service & Support Managers always have a clear understanding of my business and requirements to optimise the Oracle Service Cloud application we use here at TJC across the business.

The experience as a whole would be one of a partner rather than a service provider, I hope this momentum continues in the years to come.”

- IT Services Lead

Throughout the initial project, Enigen & TJC worked side-by-side to identify the long-term strategy of the transformation of their Service team. After the project was completed TJC moved over to our Managed Services team to offer recurring monthly technical support, change requests, and upgrades to their technology.


TH March is the UK’s leading jewellery trade insurance brokers, offering unique policies and tailored insurance solutions to meet their customers’ needs. In operation since 1887, they are the appointed brokers of the NAJ, CMJ and NPA. TH March wanted a way to reach their customers to drive better engagement across multiple platforms.

“We looked at a CX solution to give us better transparency, better relationship, better communication with our customers. What we liked about Oracle's approach was that they brought in Enigen right from the very start to help with our queries from a technical basis. Our reassurance throughout the project was that Enigen were always very responsive, very active, and always working on our side.”

- Group CEO

Enigen and TH March worked side by side to map out a process of implementation, securing quick wins through the deployment of Oracle Eloqua and Social Cloud while identifying further achievable goals in their roadmap with applications like Oracle Engagement Cloud, working to ensure the integration of these solutions would yield positive results for the business.


TH March Insurance:

TH March explain how Enigen and Oracle's CX Applications enhanced and developed their existing customer experience to create an enjoyable, seamless and beneficial journey for their customers: https://www.youtube.com/watch?v=7eqM-Ry0YdM

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