Boxfusion Consulting Limited

3 More London Place,
London,   SE1 2RE United Kingdom
www.boxfusionconsulting.com

Overview

Boxfusion Consulting’s mission is to help organisations to deliver a leading Customer Experience, and take better business decisions, through the provision of high-quality technology consultancy. We have a strong history of delivering CX/CRM project success for our customers, both in the UK and internationally, and have earned a reputation as a safe pair of hands. We are frequently called in to rescue projects started by other consultancies.

We have a particularly strong expertise in:

  • DIGITAL TRANSFORMATION LEVERAGING THE ORACLE CX CLOUD

    We are experts in delivering digital transformation across Sales, Service and Marketing, leveraging the Oracle CX Cloud suite of services. Our work has ranged from rapid solutions for SME organisations through to international roll-outs of Oracle CX Cloud as part of ambitious programmes for growth at multinational customers.

    More information >>

 

  • UI TRANSFORMATION FOR SIEBEL CUSTOMERS

    We are leaders in enabling organisations using Siebel to achieve huge process efficiency gains and deliver a vastly improved Customer Experience to their end-customers, driven by the unique combination of Siebel Open UI and UX skills we offer. For one of our clients, our Siebel UI transformation work has resulted in an 80% reduction in the time taken to execute processes in Siebel.

    More information >>

Our services span the full lifecycle, from technology advisory, through to implementation, upgrade, ongoing development, UX enhancement and support (managed services).

From a technology perspective, we offer consulting for Oracle Sales Cloud, Oracle Service Cloud, Oracle Eloqua, Oracle Siebel CRM and Oracle Business Intelligence. We additionally have strong experience in implementing Oracle CPQ Cloud, Oracle Social Cloud (SRM), Oracle Policy Automation and Oracle PaaS.

If you would like to understand more about how we can help you achieve success in your initiative, please call us on +44 203 283 4315.

VISIT OUR WEBSITE >>

Cloud Excellence Implementer

This partner has demonstrated ongoing expertise, a successful track record, and superior customer satisfaction in Oracle Cloud implementations.

Learn more about Cloud Excellence Implementers

Specializations

This partner demonstrates sales, presales and implementation competency and business experience with these products.

Learn more about Oracle Specializations

Applications

  • Siebel CRM 8

Cloud Services

  • Oracle Policy Automation Cloud Service
  • Oracle Eloqua Marketing Cloud Service Specialization
  • Oracle Engagement Cloud Specialization
  • Oracle RightNow Cloud Service Specialization

Middleware

  • Oracle Business Intelligence Foundation Suite 11g

Offerings

  • Digital Transformation | Boxfusion's Integrated CX Cloud Solution Offering

    Boxfusion are experts in delivering digital transformation across Sales, Service and Marketing, leveraging the Oracle CX Cloud product suite including Oracle Sales Cloud, Service Cloud (RightNow) and Marketing Cloud (Eloqua). Our work has ranged from rapid solutions for SME organisations through to international roll-outs of Oracle CX Cloud as part of ambitious programmes for growth at multinational customers.

    Visit our website >>


  • Siebel Open UI Implementation & Development

    Siebel Open UI revolutionises Siebel. From the user-perspective, the solution moves from being a non-intuitive application to one that they love to use, making Siebel everything that users have come to expect from the modern Web.

     

    Boxfusion Consulting have historically had a core focus on usability, and Siebel Open UI provides us with the tools to truly make usability a reality, To support this goal, there tends to be two key project phases: the first is upgrading your Siebel instance and turning on Siebel Open UI; the second is modifying existing Views to ensure that they enable your custom business processes.

     

    If you are interested in upgrading to Siebel Open UI, and leveraging its full capability to optimise your business processes, we are the organisation you need to speak to. Having upgraded mutliple organisations - including pan-European implementations - to use Siebel Open UI, we have written the book on it! For a safe, risk-free upgrade to Siebel Open UI, contact us now on 0203 283 4315.

     


  • Boxfusion’s Oracle Accelerate Salesforce.com to Oracle Sales Cloud Solution

    How we move you to Oracle Sales Cloud (OSC) from Salesforce (SFDC)

    Boxfusion Consulting will accelerate your transition from Salesforce.com to Oracle Sales Cloud using our tried and tested migration processes and tools.

    High Level SFDC – OSC Migration Process

    Our Tools

    The Boxfusion SFDC-OSC Migration Toolkit includes prebuilt accelerators that map Salesforce.com data elements to Oracle Sales Cloud’s data model – reducing analysis, design, development and migration effort – as well as software to execute data migration rapidly and securely.

    Our Complementary Product Expertise

    Our deep knowledge of complementary applications, such as Oracle Service Cloud and Oracle Marketing Cloud, enables you to achieve a seamless transition of all of your functional footprint. We are also able to migrate your custom Force.com applications onto the Oracle Java Cloud, ensuring you lose nothing of what you had before.

    This fixed scope Oracle Accelerate Solution is delivered by Boxfusion Consulting for Oracle Sales Cloud adopting Modern Best Practice to leverage data-driven insights, empower sales teams, and reach your sales goals. From lead generation to forecasting, a modern best practice transforms your sales processes, taking selling to the next level.

    Boxfusion’s SFDC-OSC migration processes minimise your risk and provide you with rapid time-to-benefit!

In order to distribute Oracle products and Oracle Premier Support, Oracle PartnerNetwork members must execute the necessary distribution agreements and meet applicable competency requirements.

Cloud Services

  • Oracle Cloud: PaaS and IaaS
  • Oracle RightNow Cloud Service RR

Database

  • Data Warehousing
  • Enterprise Manager
  • MySQL
  • Oracle 1-Click Technology for Midsize Companies
  • Oracle Database
  • Oracle Database Appliance

Engineered Systems

  • Oracle Database Appliance

Middleware

  • Application Grid
  • Data Integration
  • Developer Tools
  • IT Architecture
  • Identity Management
  • Oracle Application Integration Architecture
  • Oracle Business Intelligence Foundation
  • Oracle Endeca Information Discovery
  • Oracle Service-Oriented Architecture (SOA)
  • Oracle Unified Business Process Management
  • Oracle WebCenter Content
  • Oracle WebCenter Portal
  • Oracle WebCenter Sites
  • WebLogic Server

Server And Storage Systems

  • Oracle Database Appliance

Success Stories

CIMA: DELIVERING EXCEPTIONAL CX WITH SIEBEL OPEN UI

"By redeveloping our online Siebel services using Open UI, Boxfusion have helped us vastly improve usability and revolutionise our self-service offering. Boxfusion were instrumental in this project and their approach enabled us to leverage our existing Siebel investment, whilst giving us a platform for which to continue to improve our online services."
Shankar Sundarajan, Director of Strategic Programmes and Corporate Development, CIMA

Read the case study >>
Read about our comprehensive offering >>


KENT COUNTY COUNCIL: AUTOMATING HR OPERATIONS AND DRIVING EXCEPTIONAL CUSTOMER SERVICE WITH ORACLE SERVICE CLOUD

"The Boxfusion team committed to meeting our challenging timescales and budget, and we developed a great working relationship. Knowledge transfer was important, and by working with our systems development team, Boxfusion ensured we gain a complete understanding of Oracle Service Cloud, enabling us to drive further development."
Clare Alan-Waller, Business Service Center Operational Services Manager, Kent County Council

Read the story >>
Read about the solution >>


PANASONIC COMPUTER PRODUCTS EUROPE: DELIVERING REAL BUSINESS RESLTS WITH ORACLE'S CX CLOUD

“We significantly reduced our lead to opportunity processing time, increased management insights across the business and greatly improved our user experience, all leading to better customer satisfaction.”
Rhiannon Ainge, Business Systems Manager, Panasonic Computer Products Europe

Watch the story >>
Read the case study >>


PANASONIC COMPUTER PRODUCTS EUROPE: EMPOWERING BUSINESS LEADERS WITH A COLLABORATIVE PARTNER MANAGEMENT EXPERIENCE

“We significantly reduced our lead to opportunity processing time, increased management insights across the business and greatly improved our user experience, all leading to better customer satisfaction.”
Rhiannon Ainge, Business Systems Manager, Panasonic Computer Products Europe

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An Oracle PRM Implementation Success Story

Working closely with Boxfusion, Panasonic have equipped their partners with an industry-leading solution, making it easier for them to nurture leads, register deals and request funds for collaborative marketing activity. Leveraging Boxfusion’s deep technical expertise and knowledge of the Oracle product roadmap, as well as their extensive knowledge of Panasonic’s business, Panasonic have benefitted from improved partner onboarding, automated key processes, powerful reporting and a leading partner experience.

Boxfusion have been Panasonic’s partner since 2012, delivering several integrated Oracle CX solutions across sales, service and marketing to bridge business gaps and accelerate digital transformation.

Main challenges:

  • Siloed information - duplicate data across legacy PRM tool and Sales Cloud instance
  • Previous solution was based on old technology, with no upgrade roadmap
  • Pipeline inaccuracy - Manual and laborious process maintaining across two applications
  • Rolling out changes to existing solution was slow and costly

The solution:

  • Transition from legacy system to Oracle Sales Cloud with PRM, to leverage one single, automated platform
  • Seamless integration between Sales, Marketing and CPQ Cloud
  • Bespoke Cloud e-learning platform: ‘Toughbook University’
  • Improved and automated workflows for leads and deals
  • Personalised dashboard providing key insights
  • Integrated with corporate website for rapid partner onboarding

For more information, visit www.boxfusionconsulting.com

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