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Infosys Communications Lab offers a pre-integrated suite of solutions that leverage Oracle's comprehensive offerings for the Services industry. These solutions help Communication...more
Infosys Communications Lab offers a comprehensive suite of implemented business processes that evolve around a customer-centric approach. Every process is metric and capability-driven to ensure that customer value is maximized. Processes are implemented using Oracle's Rapid Order Design & Order Delivery (RODOD) Framework that enables the processes to work seamlessly across channels, product lines, business lines and service lines. The solutions provide for a multi-channel unified ordering and seamless customer experience.
Cross Channel Experience Solution
Infosys’ cutting edge Cross-Channel Experience solutions deliver business capabilities which enable organizations to generate profitable revenues, improve customer loyalty and also improve employee productivity. The key solution components are:
Cross Channel Ordering Solution
Cross Channel Ordering Solution, based on Oracle Rapid Offer Design and Order Delivery, is a fully integrated, productized solution engineered to enable service providers to rapidly design and introduce offers, capture and fulfill orders efficiently and accurately, and provide visibility across the entire order lifecycle. Infosys offers a comprehensive suite of business processes that enhance the value of the Cross Channel Ordering Solution based on Oracle Rapid Offer Design and Order Delivery Solution. These processes evolve around the customer centric approach to work seamlessly across channels, product lines, business lines and service lines. Every process is metric and capability driven to ensure customer value is maximized.
Infosys has developed an end-to-end online ordering solution for telecommunication service providers using Oracle’s ATG (Art Technology Group) Web Commerce, WebCentre Portal and the Oracle Self Service E-Billing applications, integrated using the Oracle IDM (Identity Management) framework. This solution helps end customers place orders for various products and services online, get their updates directly, exercise self-service, get online support & make bill payments.
Infosys has developed a unique pre-integrated Telecom Retail POS solution for communication service providers and telecom operators to offer to their customers. The solution offers a prebuilt integration between Oracle Retail Point-of-Service and various Business Support Systems/Operations Support Systems (BSS/OSS) components like Oracle’s Siebel CRM, Oracle E-Business Suite, Oracle Communications Billing and Revenue Management (BRM) for performing various retail store activities.
Royalty Management Solution
Oracle Media Intellectual Property Management is a packaged application offered by Oracle for the media and entertainment customer segment to address their issues related to rights and royalties. This application has been integrated with Oracle Communications Billing & Revenue Management (BRM), Oracle Product Hub for Communications (PH4C) and Oracle E-Business Suite Financials.
Social CRM Solution
Infosys Next-Gen CRM solutions are a blend of enterprise applications such as Oracle Siebel CRM and Oracle Business Intelligence, working in conjunction with Infosys Intellectual Property - mConnect (Mobility Solution Platform), Infosys SocialEdge (Digital Consumer Platform) and Voice of Customer (Customer Analytics Solution), and well supported by Infosys consulting, implementation and professional services.
Infosys Rapid Start SaaS Implementation Solution for Oracle Fusion Applications is designed on a strong foundation of pre-configured business processes, implementation...more
Infosys has a complete solution portfolio for HCM – From HCM Consulting to Technology implementations both on premise and on SaaS - across all industry verticals providing solutions spanning across the Hire- to- Retire life cycle. Our service Offerings follow a rapid implementation approach spanning across 12 to 24 weeks for a standard out of the box implementation of Oracle Fusion HCM to deliver tangible business outcomes, solve critical business and IT problems and help enterprises transform their business processes.
Infosys SaaS Solution Offering on Oracle Fusion HCM
Option 1 – Oracle Fusion Talent and Compensation Management
Option 2 – Oracle Fusion Global HR, Benefits, with 3rd Party Payroll interface
Option 3 – Oracle Fusion Global HR, Payroll
Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and...more
The Accenture Public Service Disbursement Solutions (APSDS) seamlessly integrates Oracle’s Siebel Customer Relationship Management (CRM) Release 8.2 for Public Sector CRM for Public Sector release 8.2 application—where all benefit creation and modification is handled by the caseworker—with Oracle’s PeopleSoft Enterprise version 9.0 Accounts Payable modulePayables Release 9.0—where all invoices and payments are created and disbursed—using Oracle’s Application Integration Architecture middleware. The solution:
· Meets customers’ need for a streamlined benefits disbursement process
· Lowers cost and, risk, and accelerates implementation time by 6-9 months
· Streamlines and automates the process for creating and disbursing benefit payments
· Integrates flexibly with various CRM front- ends or back-end financial systems using the modified Application Integration Architecture middle layer.
The components can be used in whole or in part for initiatives in any public sector organization that needs an automated process for disbursing benefits to their its customers.
This out-of-the-box integration connects Oracle’s PeopleSoft Accounts Enterprise Payables Release 9.0 to Oracle’s Siebel CRM Release 8.2 for Public Sector release 8.2. This integration will and involves five major integration points.
1. Sync Supplier— – Oracle’s Siebel CRM Release 8.2 for Public Sector sends citizen data (contact) to Oracle’s PeopleSoft Accounts Enterprise Payables Vendor Release 9.0 vendor tables via Oracle’s Application Integration Architecture. This data will be integrated when a new contact is created, or an existing contact is modified. The primary data records for a citizen are: Namename, Addressaddress, Banking banking Informationinformation, Payment payment mMethod, and wWithholding iInformation.
2. Create Voucher— – Oracle’s Siebel CRM Release 8.2 for Public Sector creates a Payment payment oOrder when it has been determined that money is owed to a citizen based on eligible Benefitsbenefits. This pPayment oOrder is sent to Oracle’s PeopleSoft Accounts Enterprise Payables Release 9.0 via Oracle’s Application Integration Architecture. The pPayment oOrder in Oracle’s PeopleSoft Accounts Enterprise Payables Release 9.0 is transformed into the Voucher voucher that will be used to generate the check that is disbursed to the citizen.
3. Cancel Voucher— – At times, it may be necessary for the caseworker within Oracle’s Siebel CRM Release 8.2 for Public Sector to request that a pPayment oOrder be cancelled. If the voucher is in a cancellable status within Oracle’s PeopleSoft Accounts Enterprise Payables Release 9.0, this integration enables an automated process for a caseworker to cancel the voucher via Oracle’s Application Integration Architecture.
4. Update Voucher [see graphic—it says Update Invoice—client needs to verify which is correct]— – Oracle’s PeopleSoft Accounts Enterprise Payables Release 9.0 performs various processes in the creation of the voucher and payment. Each process will generate a message that is sent back to Oracle’s Siebel CRM Release 8.2 for Public Sector to assist the caseworker in relaying the status of the pending payment to the citizen. This streamlines the overall process and eliminates the manual intervention previously required for the caseworker.
5. Disbursed Payment— – Oracle’s PeopleSoft Accounts Enterprise Payables Release 9.0 sends the Payment payment details, such as Ccheck Numbernumber, Datedate, Payment payment Statusstatus, and Amount amount to Oracle’s Siebel CRM Release 8.2 for Public Sector through Oracle’s Application Integration Architecture. Returning this information allows the caseworker to have the information at their fingertips to respond to citizen inquires.
The Accenture Public Service Disbursement Solution (APSDS) successfully connects two of Oracle Corporation’s productssolutions. There are a growing number of customers requesting ‘out- of- the- box’ integration to and /from the various Oracle acquired company applications. For this reason, the Accenture APSDS team has used Oracle’s Application Integration Architecture to provide the required Service Oriented Architecture (SOA) for an out- of- the- box integration.
APSDSAccenture Public Service Disbursement Solution, Version 1.0
Oracle’s PeopleSoft Enterprise Payables Release Financials v9.0 with MP21
Oracle’s PeopleSoft Enterprise PeopleTools Release 8.49.14
Oracle Database Release 10.2.0.4
Oracle BEA WebLlogic Release 9.2 [client needs to verify which WebLogic product]
Oracle’s Siebel Customer Relationship Management Release 8.2 for Public Sector
Oracle Application Integration Architecture Release 2.5
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Accenture services for Banking using Oracle FLEXCUBE and Siebel....more
Oracle FLEXCUBE is one of the software solutions that power the Accenture Core Banking Transformation Services, one of Accenture's foundation offerings for this industry. For more than a decade, Accenture has been helping clients successfully deliver major transformation programs based on the FLEXCUBE platform. Dedicated subject matter experts at our India Delivery Center in Bangalore support Accenture engagements around the world in order to maximize reuse, leverage expertise, and ultimately accelerate implementation.
In addition, we have completed Application Integration Architecture co-development work with Oracle at the Accenture Innovation Center for Oracle in Redwood Shores and Accenture’s Delivery Center in India. This co-development work is based on the FLEXCUBE and Siebel product lines.
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Accenture's Oracle services and solutions for Utilities....more
Accenture is a leading provider of Oracle solutions to the global Utilities Industry. We work with 67% of the Forbes International 700 utility companies and 90% of the Fortune 500 utility companies in the United States.
Accenture provides end-to-end services and aligns directly with Oracle’s Utility solutions including:
Accenture Smart Grid Services
Accenture is also at the forefront of the transformation to a smarter grid, helping utilities and communities around the world advance toward a radically different landscape for meeting their energy needs. Learn more about Accenture Smart Grid Services and our Intelligent Network Data Enterprise--a data management platform to help utilities design, deploy and manage smart grids--which can be implemented on a pre-configured suite of Oracle technologies.
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Accenture's Oracle services for Public Sector (Accenture Health & Public Service)...more
Accenture has deep industry knowledge, experience and is a leading global provider of Oracle solutions in the Public Service industry, serving more than 1,000 Health & Public Service clients globally.
Our robust solution set for Oracle Health & Public Service includes:
• The Accenture Public Service Platform
Accenture strategy and services for Oracle Fusion Applications....more
As an Oracle Fusion Applications Global Ramp-Up Partner, Accenture is committed to helping clients prepare for and successfully adopt Oracle Fusion Applications.
We work with our clients to develop IT road maps that assess how adequate current applications are in supporting current and future business needs and in setting targets for an organization's future IT portfolio. The Accenture Value Road Map for Oracle Fusion Applications also helps clients to examine critical business drivers and determine how Oracle Fusion Applications components can be valuable enablers.
Accenture Solution for Oracle E-Business Suite, PeopleSoft or Siebel Upgrades...more
The Accenture Solution for Oracle E-Business Suite, PeopleSoft or Siebel Upgrades helps organizations balance business expectations and technology considerations during the planning and execution of an upgrade, so they can meet their targeted business goals.
When approached strategically, upgrades can improve process capability, strategic business effectiveness and ultimately, high performance. In addition to technical and functional benefits, upgrades provide the opportunity for you to reinvent your business, simplify and modernize IT, and lay the foundation for Oracle Fusion Applications. Accenture’s approach to upgrades emphasizes the importance of an up-front assessment that helps you define your approach and scope, engage executive stakeholders, and ensure return on investment. Once a solid plan is in place, our industrialized approach to delivering upgrades emphasizes quality, speed and cost efficiency. Jumpstart your upgrade and ensure your success by leveraging Accenture’s proprietary methods, tools, accelerators and global network of delivery centers.
The Accenture Foundation Platform for Oracle is a unique accelerator for Oracle Fusion Middleware 11g including SOA, business intelligence, security and database implementations....more
Accenture is a market leader for Oracle Technology, with 18,700 Oracle Technology and Fusion Middleware skilled professionals and a long, successful history of implementing Oracle Fusion Middleware and Sun. Accenture was Oracle’s Middleware Partner of the Year in 2010.
In 2011, Accenture released the Accenture Foundation Platform for Oracle (AFPO)--a reference architecture, demo environment and implementation guide for Oracle’s Fusion Middleware 11g--that reduces overall effort by 5-10 weeks. AFPO helps jumpstart the design and implementation of Oracle SOA, business intelligence, security and database products. It takes a client through an Oracle-approved decision guide to select the right Oracle product for the client’s needs. AFPO addresses common gaps found in Oracle technology implementations and incorporates best practices from hundreds of Accenture client projects over the last five years.
AFPO is a fully implemented live environment, available as an on-premise, hosted or cloud solution that helps organizations jumpstart standalone Oracle technology projects, and those undertaken as part of a broader application or technology architecture program.
Accenture services for Oracle Retail....more
Working with Oracle, Accenture is helping retailers infuse customer insight into four key areas—retail planning, merchandise management, supply chain management and retail point-of-service—helping clients achieve high performance with Oracle Retail Solutions.
When it comes to implementing solutions for the retail industry—from incremental improvements to enterprise transformation—Accenture has the necessary knowledge and experience. The knowledge comes both firsthand and through industry research. As for experience, Accenture has worked with more than 85 percent of the retailers implementing Oracle Retail Solutions. Accenture’s track record includes global projects that focus on business strategy, process, large-scale IT implementation, outsourcing and human performance. The company works with 350 of the Fortune 500 retailers and countless others that are on their way to becoming global leaders.
Much of Accenture’s knowledge of Oracle’s retail solutions comes from the collaborative relationship between the two companies. Whether we are working on research and development or combining efforts to transform a company’s operations, the strong relationship and mutual knowledge delivers tangible benefits for clients.
Enhancing this collaboration are Accenture’s industry research and its network of more than 50 integrated delivery centers. These centers—which house more than 1000 professionals dedicated specifically to Oracle Retail—offer an environment in which experience blends with new ideas, resulting in innovative applications and processes that help boost the performance of retailers.
Retailers working with Accenture have seen benefits throughout their operations including:
Visit accenture.com to find out how Accenture can help you achieve high performance with Oracle Retail Solutions.