Key Benefits Improve the agent experience
Improve the agent experience
|Solution Availability||APAC EMEA LAD NA JAPAN|
|Industries||Communications, Consumer Goods, Education and Research, Financial Services, Healthcare, Insurance, Natural Resources, Oil and Gas, Public Sector, Retail, Travel and Transportation, Utilities, Wholesale Distribution, High Technology|
|Company Size Solution is Targeting||No data available.|
|Open Source Solutions||No data available.|
|Computer Telephony Integration (CTI)|
Interactive Intelligence Group Inc. (Nasdaq:ININ) is a global provider of business communications software and services for contact center automation, unified communications, enterprise IP telephony, and business process automation. The company has developed an all-in-one IP communications software suite that's scalable and standards-based, offering single-platform architecture with inherent multichannel processing to deliver comprehensive applications minus the cost and complexity introduced by multi-point vendors. Founded in 1994 and backed by more than 5,000 customers worldwide, Interactive Intelligence is an experienced leader delivering a comprehensive solution-set comprised of premises-based and cloud-based communications-as-a-service (CaaS) offerings, including software, hardware, consulting, support, education and implementation.