Membership Level: Platinum

eSpace CC (Contact Center)

 华为技术有限公司

华为技术有限公司
Bantian, Longgang District ¡,
Shenzhen City,   518129
China

Solution Summary:

Huawei eSpace contact center (eSpace CC)solution, through a variety of communication channels, including telephony systems, fax, e-mail and web, intelligently manages the details of every interaction with customers, allowing your business to maximize the value of every interaction and improve customer satisfaction and loyalty.
 

Solution Profile:

Huawei CTI adapter for Siebel integrates Siebel CRM Applications software with Huawei eSpace CC, Provide a common user interface for your Siebel application and Huawei eSpace CC. With Huawei CTI adapter, the telephone system provides notification of telephony events to the Siebel desktop, and the Siebel application software, in turn, controls or interacts with Huawei eSpace CC. Call-center agents can place, receive, conference, and transfer telephone calls, fully integrated with the Siebel applications they use in call-center activities. Offer faster, more accurate, and more personalized service for customers, while also increasing agent productivity and reducing costs.
 

Distinguishing Features:

Provide a common user interface for your Siebel application and eSpace contact center
Integration with the Communications Toolbar in Siebel CRM allows agents to log in/log out, go ready/not ready, answer, hang up, transfer, conference,
Provide click to call using the Siebel GUI  for sales, service, and collections
Intelligent e-mail routing to skill groups
Flexible screen pops with customer

Solution Details
Solution AvailabilityGlobal
Industries High Technology
Company Size Solution is TargetingNo data available.
Open Source SolutionsNo data available.


Related Initiatives
Computer Telephony Integration (CTI)
 华为技术有限公司

华为技术有限公司
Bantian, Longgang District ¡,
Shenzhen City,   518129
China

华为从事通信网络技术与产品的研究、开发、生产与销售,专门为电信运营商提供光网络、固定网、移动网和增值业务领域的网络解决方案,是中国电信市场的主要供应商之一,并已成功进入全球电信市场。华为在印度、美国、瑞典、俄罗斯以及中国的北京、上海和南京等地设立了多个研究所,61000多名员工中的48%从事研发工作。截至2006年底,华为已累计申请专利超过19000件,连续数年成为中国申请专利最多的单位。华为在全球建立了100多个分支机构,营销及服务网络遍及全球,能够为客户提供快速、优质的服务。目前,华为的产品和解决方案已经应用于全球100多个国家,以及31个全球前50强的运营商,服务全球超过10亿用户。

Detailed Description

华为技术有限公司成立于 1988年,是由员工持股的高科技民营企业。

 

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华为技术有限公司

+86-755-28780808