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Buzzient Social CRM for Oracle CRM On Demand

 Buzzient, Inc.

Buzzient, Inc.
100 Landsdowne St,
Cambridge, MA   02139
United States

Solution Summary:

Social media is converging with established CRM. Buzzient Social CRM for Oracle CRM On Demand’s value is enabling CRM On Demand users to proactively leverage the social channel for customer service without having to leave CRM On Demand. Operationalize social by getting posts requiring attention into CRM On Demand for structured follow-up.

1. Embed social action within CRM On Demand.  No need for users to maintain separate applications for social listening, engagement and CRM.

2. Provide proactive service and support by creating Service Requests in CRM On Demand from problem/issue posts.

3. Engage with these service  customers from within CRM On Demand SRs.

4. Leverage Buzzient's action and filter engine to cut through the noise and automatically create Service Requests based on keyword or automated sentiment rating of a post and/or by ad hoc triage.

Solution Profile:

Make Social Listening Operational in Oracle CRM On Demand

Buzzient Social for CRM for Oracle CRM On Demand extends CRM On Demand into the social realm.  Buzzient provides an embedded solution for harvesting, analyzing and integrating valuable social media content for customer service.

The explosion in communication over sites and applications such as Twitter, Facebook, YouTube, blogs, etc. has resulted in a new channel for customer service.

Your customers are now expecting you to be listening on social media.  The mass and complexity of this data can only be processed and integrated into CRM On Demand by enterprise-class systems, and that's what Buzzient Social CRM for Oracle CRM On Demand provides.

Distinguishing Features:

Buzzient is an Oracle Validated Integration and the only solution for bringing embedded social listening, engagement and analytics into Oracle CRM On Demand.

Buzzient is a SaaS system that integrates with CRM On Demand on two levels:

1) Web Service push: Social media posts can be sent into CRM On Demand to create service requests using standard CRM On Demand web services.

2) URL integration: Social media data and analytics are pulled from Buzzient into CRM On Demand UI via standard CRM On Demand web applets or web tabs.

For more detailed information, please visit the For CRM On Demand, Demos and Videos, Data Sheets and Docs and Tech Info pages on www.buzzient.com.

 

Solution Details
Solution Availability United States
Industries Non-Industry Specific
Oracle Products Oracle Customer Experience Cloud
Company Size Solution is TargetingNo data available.
Open Source SolutionsNo data available.


 Buzzient, Inc.

Buzzient, Inc.
100 Landsdowne St,
Cambridge, MA   02139
United States

Buzzient Enterprise provides embedded Social CRM for Customer Service with your Oracle applications. Buzzient for Siebel and Buzzient for CRM On Demand seamlessly integrates social media content about your desired keywords (such as company, products, competitors, etc.) from sources such as Twitter, Facebook, YouTube comments, and RSS feeds directly into Siebel and CRM On Demand for a single-screen user experience.  Separate social applications are not required.  Users preserve their familiar CRM efficiency and effectiveness but with social as a new embedded channel. Buzzient enables customer service teams to extend and enhance customer satisfaction by responding to issues on the social channel from within Siebel and CRM On Demand service requests without having to leave those apps.  Buzzient action engine also enables you to automatically create SRs in Siebel or CRM On Demand based on keywords and/or automated sentiment rating.

Detailed Description

 

Built by a team with extensive enterprise application experience, Buzzient Enterprise is an application that gives you embedded Social CRM for Customer Service with your Oracle applications, including Siebel and CRM On Demand.

Buzzient for Siebel and Buzzient for CRM On Demand seamlessly integrates social media content about your desired keywords (such as company, products, competitors, etc.) from sources such as Twitter, Facebook, YouTube comments, and RSS feeds directly into Siebel and CRM On Demand for a single-screen user experience.

This embedded integration enables customer service organizations to enhance customer satisfaction by making social media operationally executable through integration of social media directly into your established Siebel and CRM On Demand service request workflows.

Separate social applications are not required.  Users preserve their familiar CRM efficiency and effectiveness but with social as a new embedded channel. Buzzient enables customer service teams to extend and enhance customer satisfaction by responding to issues on the social channel from within Siebel and CRM On Demand service requests without having to leave those apps

From Buzzient, customer service teams can create Service Requests in Siebel and CRM On Demand automatically with filtering rules, or on an ad hoc basis, from social media posts that express issues and problems about your company or products. These important posts can then flow through your existing customer service workflows.

Buzzient is the perfect solution for customers with both Siebel and CRM On Demand.  You only need a single Buzzient system to bring social into both CRM systems.

Please feel free to visit us at www.buzzient.com.  We can be reached via email at sales@buzzient.com

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Buzzient, Inc.

No contact number available.