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Altitude uCI

 SOC. ALTITUDE, SOFTWARE DE SIST. E SERV.

SOC. ALTITUDE, SOFTWARE DE SIST. E SERV.
Alameda Fernão Lopes, 16 - 4º,
Miraflores,   1495-136
Portugal

Solution Summary:
Altitude uCI is a cost-effective application suite conceived to improve the overall productivity of the contact centre. Since Altitude uCI was engineered to integrate easily with enterprise front office and back-office systems, Altitude uCI delivers significant cost benefits, revenue benefits, and intangible benefits with a limited upfront investment. Altitude uCI not only allows users to achieve return on investment in a limited time frame, but also provides a successful solution to their customer interaction and organizational efficiency strategies. Altitude uCI is a fully blended Customer Interaction Management offering including, from a very strong telephony solution (the original focus), a unique interaction control language and development environment, a strong outbound & predictive dialling solution, e-mail servicing, web-collaboration and chat, all on top of a consolidated view of the customer and supporting a massive campaign & responses environment. Customer interactions are routed using the same business rules, regardless of the channel chosen by the customer. Altitude uCI offers a modular but tightly integrated solution, where all modules were designed from inception to work together but can also be deployed as stand-alone. Altitude uCI provide both thin and rich client architectures.

Solution Profile:

Altitude uCI is a cost-effective application suite conceived to improve the overall productivity of the contact centre. Since Altitude uCI was engineered to integrate easily with enterprise front office and back-office systems, Altitude uCI delivers significant cost benefits, revenue benefits, and intangible benefits with a limited upfront investment. Altitude uCI not only allows users to achieve return on investment in a limited time frame, but also provides a successful solution to their customer interaction and organizational efficiency strategies.

Altitude uCI is a fully blended Customer Interaction Management offering including, from a very strong telephony solution (the original focus), a unique interaction control language and development environment, a strong outbound & predictive dialling solution, e-mail servicing, web-collaboration and chat, all on top of a consolidated view of the customer and supporting a massive campaign & responses environment. Customer interactions are routed using the same business rules, regardless of the channel chosen by the customer. Altitude uCI offers a modular but tightly integrated solution, where all modules were designed from inception to work together but can also be deployed as stand-alone. Altitude uCI provide both thin and rich client architectures.

Distinguishing Features:
• Industry Only Interaction Language and Integrated Development environment • Rapid Application Deployment of easily customer tailored CIM applications • Broadest independent coverage of platforms, with 20 PBXs, 5 RDBMS, 3 OS • Fastest re-tooling of contact centre campaigns makes it the Outsourcers #1 tool • Proven Dynamic ROI program with fast returns

Solution Details
Solution AvailabilityGlobal
Company Size Solution is Targeting > 1500
Open Source Solutions No


Related Initiatives
Computer Telephony Integration (CTI)
 SOC. ALTITUDE, SOFTWARE DE SIST. E SERV.

SOC. ALTITUDE, SOFTWARE DE SIST. E SERV.
Alameda Fernão Lopes, 16 - 4º,
Miraflores,   1495-136
Portugal

Leading independent contact centre vendor, manages and improves customer relationships for each new interaction.

Detailed Description

Altitude Software is the leading independent European contact centre vendor, with its Altitude Unified Customer Interaction™ (Altitude uCI) product line. Altitude uCI manages and improves customer relationships for each new interaction in a wide range of contact centres, from SMEs to large multisite organisations.

Altitude uCI is a cost-effective application suite conceived to improve the overall productivity of the contact centre. Since Altitude uCI was engineered to integrate easily with enterprise front office and back-office systems, Altitude uCI delivers significant cost benefits, revenue benefits, and intangible benefits with a limited upfront investment. Altitude uCI not only allows users to achieve return on investment in a limited time frame, but also provides a successful solution to their customer interaction and organizational efficiency strategies.

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SOC. ALTITUDE, SOFTWARE DE SIST. E SERV.

351-21-4129800