Membership Level: Gold

Customer Communication Suite (CCS)

 legodo ag

legodo ag
Durlacher Allee 109,
Karlsruhe, PA   76137
Germany

Solution Summary:

legodo makes software for relevant customer communication.
The legodo communication platform allows SAP and Oracle customers to generate relevant correspondence in a quick and easy way. legodo uses all processes and data from ERP, CRM, and other applications in the right context and at the right time for relevant customer communication.

Solution Profile:

legodo developes software to offer customers the ability to efficiently create structured correspondence for a host of communications channels.
 
Our software has the following outstanding features:
 
• Integration of social media and chats for responsive communications with customers
• Editorial management of the content and rules by the technical department – without programming
• Use of text blocks and rules to cut the number of templates
• Quicker modifications of templates
• Version control and list of revisions
• One document for simultaneous access to information in Siebel and other core systems
• Creation of Siebel activities and transfer of document bundle for saving
• Minimal change for users and support for terminal servers
• Reasonable migration and execution effort & costs legodo supplies software to solve complex problems in the CRM field.
 
Hence, we are used to responding quickly to meet all kinds of customer demands to ensure timely project completion for all parties involved. If requested, we also assume the entrepreneurial responsibility to effectively implement the project and software. You can count on our dedicated team of experienced staff and certified implementation partners to cater to you on an individual basis.

Distinguishing Features:

legodo changes customer communications very personally.

Solution Details
Solution AvailabilityGlobal
Industries Non-Industry Specific
Company Size Solution is TargetingNo data available.
Open Source SolutionsNo data available.


Related Initiatives
Document Management

Whitepapers

eSignature macht Papier überflüssig

Heute entstehen bei der Bearbeitung von Verträgen entlang der gesamten Prozesskette hohe Kosten: beim Abschluss des Vertrages durch Druck und Versand per Post oder Fax, beim nachfolgenden Scannen und Digitalisieren der Formulare im Posteingang, im Zuge der Archivierung und nicht zuletzt durch die geordnete Vernichtung und Entsorgung des Papiers. Die Daten des Vertrages gehen auf diesem Weg meist verloren, was eine aufwändige manuelle Pflege jedes einzelnen Vorgangs notwendig macht.

Factsheet eSignature - Hier herunterladen


Testimonials

„Mit legodo steuern wir unseren Kundendialog so, dass wir jeden unserer Kunden im richtigen Kontext, zur richtigen Zeit mit relevanten Informationen versorgen: einfach, direkt und persönlich.“

Leiter Service Champion Programm, Swisscom

„Die legodo Suite überzeugte uns mit ihren leistungsstarken Funktionen sowie einer ausgereiften Architektur und war die einzige Lösung, die alle Business-Anforderungen erfüllen konnte.“

Projekt Manager,Telefónica Slovakia

„Wir sind legodo-Kunde der ersten Stunde und von Anfang an zufrieden mit der Lösung. Uns erfreut insbesondere, dass legodo mit unseren steigenden Anforderungen kontinuierlich Schritt hält.“

Leiter CRM & Analytics, DAB bank AG

„Uns war es wichtig, die Qualität schriftlichen Kommunikation zu verbessern, unsere Corporate Identity zu wahren und rechtssichere Inhalte bei Schreiben zu gewährleisten. Dank legodo reagieren wir jetzt noch flexibler und schneller auf Kundenanfragen als je zuvor und bieten unseren Kunden den bestmöglichen Service.“

Projektleiter, ELMÜ Nyrt.

 legodo ag

legodo ag
Durlacher Allee 109,
Karlsruhe, PA   76137
Germany

legodo changes customer communication. Now it's personal.
 
legodo makes software for relevant customer communication. The legodo customer communication suite allows SAP and Oracle customers to generate relevant correspondence for their customers and business partners in a quick and easy way. legodo uses all processes and data from ERP, CRM, and other applications in the right context and at the right time for relevant customer communication.
 
legodo customers achieve the desired external effect through improved quality in company communication. With legodo, standard correspondence or individual letters can be created quickly and easily. Complex offers or contracts are rule-based and binding. Personalized campaigns have an effect considering personal context. Whether for a letter/printing, e-mail, fax, SMS/MMS, Internet, call center, or point of sales: the knowledge from your existing systems is used systematically for relevant customer communication. Rule-based templates with full integration in SAP, Oracle, Siebel, or SQL-based data are created, checked and made available in the desired scope in the company. legodo customers reduced their cost for correspondence creation, review, and distribution by up to 90%.
 
Renowned companies work successfully with legodo, including Bayer, DAB Bank, Deutsche Bahn, Deutsche Telekom, Dillinger Hüttenwerke, ELMÜ, GEHE Pharmahandel, Integralis, Lufthansa, RWE, Swisscom, Telekom, Telenor and XELLA.
 
Visit the legodo homepage: www.legodo.com
 
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