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Interactive Intelligence Group Inc. (Nasdaq:ININ) is a global provider of business communications software and services for contact center automation, unified communications, enterprise IP telephony, and business process automation. The company has developed an all-in-one IP communications software suite that's scalable and standards-based, offering single-platform architecture with inherent multichannel processing to deliver comprehensive applications minus the cost and complexity introduced by multi-point vendors. Founded in 1994 and backed by more than 5,000 customers worldwide, Interactive Intelligence is an experienced leader delivering a comprehensive solution-set comprised of premises-based and cloud-based communications-as-a-service (CaaS) offerings, including software, hardware, consulting, support, education and implementation.
|Partner Membership Level||Gold|
|Partner Membership Location||United States|
|Main Office Location (HQ)||United States|
|Public or Private Company||Public|
|Number of Employees||> 1000|
|Interactive Intelligence||United Kingdom|
|Customer Interaction Center Integration With Oracle Cloud Sales and Marketing Services||
The Interactive Intelligence Customer Interaction Center™ (CIC) agent connector for Oracle Cloud Sales and Marketing Services offers seamless information exchange for increased agent productivity and a personalized customer experience.
This integration has achieved: Oracle Validated Integration
|Customer Interaction Center Validated Integration with Oracle's Siebel Customer Relationship Management||
Customer Interaction Center (CIC) from Interactive Intelligence offers Oracle’s Siebel Customer Relationship Management 8.1 (Siebel CRM) customers a tightly integrated solution for contact center automation. CIC’s advanced soft-phone capabilities are integrated into the Siebel CRM user interface, providing standard call controls and a powerful user-configurable, rules-driven “screen pop” for virtually any Siebel CRM view based on data collected in the phone system. This integration offers the following:
· An extensible model enabling implementation-specific commands/events
· Synchronization of voice and data on internal transfers
· Media bar presentation for quick access to call controls—make call, pick up, hold
· Configurable work-item display
· Unified reporting for activity generation and time-in-system tracking
· No middleware vendors—it’s all from Interactive Intelligence
This integration has achieved: Oracle Validated Integration with Siebel Customer Relationship Management
|Integration with Oracle RightNow CX Cloud Service||
It’s a staple of exceptional customer service: When a user in the contact center or enterprise is prepared for every phase of the service process, they’re able to enrich the service experience and strengthen customer relationships. Interactive Intelligence and RightNow CX create a powerful customer service environment for users with call control, screen pop, and presence management integrated in one interface. With all the tools they need in one place, users offer service faster and make “exceptional” the norm. and a productized integration
This integration has achieved: Oracle Validated Integration with Oracle RightNow