Membership Level: Gold



20 Crosby Dr,
Bedford, MA   01730
United States

Empirix helps organizations strengthen customer loyalty through assured voice application and communications network performance. Based on a patented set of technologies for testing, monitoring and managing voice-based technologies, Empirix solutions are known for providing the deepest, most accurate insight into what customers actually experience, and enabling organizations to be proactive about identifying and addressing potential technology problems before customers are impacted. Empirix has 3,500 customers around the world with operations throughout North America, Europe, and Asia.

Detailed Description

Empirix is the leading provider of contact center application, VoIP, and network infrastructure testing and management solutions designed to secure customer loyalty.  Thousands of quality-conscience network infrastructure vendors, service providers and enterprises worldwide have trusted Empirix to reduce the time and cost of integrating new technologies into existing environments.

Empirix offers two primary solutions for Oracle customers:

  • Hammer Service Assurance for CRM -  a comprehensive solution for validating the end-to-end performacne of Oracle Contact Center on Demand, Siebel and PeopleSoft environments under real-world conditions prior to putting them into production
  • OneSight - a powerful solution for proactively monitoring the end-to-end performance of Siebel and PeopleSoft environments to identify and fix problems before they jeopardize end-user experience or service level objectives.

The Partner is recognized by Oracle for:
Partner Membership Level Gold
Partner Membership Location United States
Main Office Location (HQ) USA
Public or Private Company Private
Number of Employees 252

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e-Tester Empirix e-Tester is an efficient and accurate way to automate functional testing of Oracle web applications. A powerful, easy-to-use functional testing solution, e-Tester accurately reproduces and validates automated, complex end-user transactions through an intuitive record-and-playback model, with a full range of extensibility through the industry-standard Visual Basic programming language.

Service Assurance for Siebel Drawing on our deep experience in testing both Web and Voice applications, Empirix has uniquely engineered the ability to perform a coordinated test using Empirix Hammer On-Call and Virtual Agent. Our integrated Hammer Performance Assurance for CRM emulates live agents and callers to stress the entire contact center and PeopleSoft or Siebel infrastructure. As a result, we provide an accurate picture of the performacne of the contact center under realistic conditions and the ability to identify, reproduce and resolve any issues found during testing.

OneSight Empirix's OneSight provides an easy and comprehensive way to proactively monitor the performance of a Siebel deployment. From a single browser-based console, customers can continually monitor end-user transactions and correlate them with back-end system performance to identify and fix problems before they jeopardize end-user experience or service level objectives.

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