Membership Level: Gold

EGAIN COMMUNICATIONS CORPORATION

345 East Middlefield Road,
Mountain View, CA   94043
United States

eGain provides eService and knowledge management software for on-premise and on-demand deployment.

Detailed Description

eGain provides eService and knowledge management software for on-premise and on-demand deployment. eGain's solutions help improve eService and phone agent productivity in the contact center, improve customer service experience and reduce service costs.

Details
The Partner is recognized by Oracle for:
Specializations
Partner Membership Level Gold
Partner Membership Location United States
Main Office Location (HQ) USA
Public or Private Company Public
Number of Employees 4


Subsidiary Companies
eGain Communications Pvt. Ltd. India
eGain Communications Limited United Kingdom
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    Partner-specific active specializations can be found below.
Active Partner Specializations
No data available.
Solutions
eGain (r) Service (tm)


Integration between Oracle CRM On Demand and eGain Knowledge The integrated solution of eGain Knowledge and Oracle CRM On Demand enables effective, efficient and consistent customer service across the contact center and web self-service, powered by consistent multichannel knowledge. The joint solution improves customer retention, sales and contact center productivity by improving metrics such as Average Handle Time (AHT), Total Handle Time (THT), First-Contact Resolution (FCR) and sales conversion by bootstrapping frontline interactions with customer context, arming agents with relevant knowledge at the point of interaction to resolve customer queries and cross-sell/upsell, and automating call wrap-up and follow-on service fulfillment through a two-way integration.


Integration between Siebel CRM and eGain Knowledge The integrated solution of eGain Knowledge and Siebel CRM enables effective, efficient and consistent customer service across the contact center and web self-service, powered by consistent multichannel knowledge. The joint solution improves customer retention, sales and contact center productivity by improving metrics such as Average Handle Time (AHT), Total Handle Time (THT), First-Contact Resolution (FCR) and sales conversion by bootstrapping frontline interactions with customer context, arming agents with relevant knowledge at the point of interaction to resolve customer queries and cross-sell/upsell, and automating call wrap-up and follow-on service fulfillment through a two-way integration.




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EGAIN COMMUNICATIONS CORPORATION

1-650-2307500