Membership Level: Gold

Buzzient, Inc.

 Buzzient, Inc.

100 Landsdowne St,
Cambridge, MA   02139
United States

Buzzient Enterprise provides embedded Social CRM for Customer Service with your Oracle applications. Buzzient for Siebel and Buzzient for CRM On Demand seamlessly integrates social media content about your desired keywords (such as company, products, competitors, etc.) from sources such as Twitter, Facebook, YouTube comments, and RSS feeds directly into Siebel and CRM On Demand for a single-screen user experience.  Separate social applications are not required.  Users preserve their familiar CRM efficiency and effectiveness but with social as a new embedded channel. Buzzient enables customer service teams to extend and enhance customer satisfaction by responding to issues on the social channel from within Siebel and CRM On Demand service requests without having to leave those apps.  Buzzient action engine also enables you to automatically create SRs in Siebel or CRM On Demand based on keywords and/or automated sentiment rating.

Detailed Description

 

Built by a team with extensive enterprise application experience, Buzzient Enterprise is an application that gives you embedded Social CRM for Customer Service with your Oracle applications, including Siebel and CRM On Demand.

Buzzient for Siebel and Buzzient for CRM On Demand seamlessly integrates social media content about your desired keywords (such as company, products, competitors, etc.) from sources such as Twitter, Facebook, YouTube comments, and RSS feeds directly into Siebel and CRM On Demand for a single-screen user experience.

This embedded integration enables customer service organizations to enhance customer satisfaction by making social media operationally executable through integration of social media directly into your established Siebel and CRM On Demand service request workflows.

Separate social applications are not required.  Users preserve their familiar CRM efficiency and effectiveness but with social as a new embedded channel. Buzzient enables customer service teams to extend and enhance customer satisfaction by responding to issues on the social channel from within Siebel and CRM On Demand service requests without having to leave those apps

From Buzzient, customer service teams can create Service Requests in Siebel and CRM On Demand automatically with filtering rules, or on an ad hoc basis, from social media posts that express issues and problems about your company or products. These important posts can then flow through your existing customer service workflows.

Buzzient is the perfect solution for customers with both Siebel and CRM On Demand.  You only need a single Buzzient system to bring social into both CRM systems.

Please feel free to visit us at www.buzzient.com.  We can be reached via email at sales@buzzient.com

Details
The Partner is recognized by Oracle for:
Specializations
Partner Membership Level Gold
Partner Membership Location United States
Public or Private Company Private
Number of Employees < 100


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Solutions
Buzzient Social CRM for Oracle CRM On Demand

Social media is converging with established CRM. Buzzient Social CRM for Oracle CRM On Demand’s value is enabling CRM On Demand users to proactively leverage the social channel for customer service without having to leave CRM On Demand. Operationalize social by getting posts requiring attention into CRM On Demand for structured follow-up.

1. Embed social action within CRM On Demand.  No need for users to maintain separate applications for social listening, engagement and CRM.

2. Provide proactive service and support by creating Service Requests in CRM On Demand from problem/issue posts.

3. Engage with these service  customers from within CRM On Demand SRs.

4. Leverage Buzzient's action and filter engine to cut through the noise and automatically create Service Requests based on keyword or automated sentiment rating of a post and/or by ad hoc triage.




Buzzient Social for CRM for Siebel

Social media is converging with established CRM. Buzzient Social for CRM for Siebel's value is enabling Siebel users to proactively leverage the social channel for customer service without having to leave Siebel. Operationalize social by getting posts requiring attention into Siebel service requests for structured follow-up.

Siebel versions from 7.8 through current (including Open UI) are supported.  Bringing social into legacy Siebel (7.8+) means you do not have to turn to other applications or versions to get social customer service capability in your established and familiar Siebel version.

1. Embed social action within Siebel.  No need for users to maintain separate applications for social listening, engagement and CRM.

2. Provide proactive service and support by creating Service Requests in Siebel from problem/issue posts.

3. Engage with these service customers from within Siebel SRs.

4. Leverage Buzzient's action and filter engine to cut through the noise and automatically create Service Requests based on keyword or automated sentiment rating of a post and/or by ad hoc triage.






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Buzzient, Inc.

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