Bucher + Suter is a leading global Cisco Contact Center systems integrator and software solutions provider. Through strategic partnerships, b+s operates an exclusive Cisco specialization and provides unique software add-on solutions to the Cisco Contact Center. As a Cisco Value Added Reseller and Advanced Technology Partner, Bucher + Suter helps companies achieve business goals, going beyond traditional voice, by unifying contact center solutions with an add-on suite of applications focusing on multi channel agent desktops, universal queuing and unified communications adapters.
Bucher + Suter, a Registered Cisco Developer Network partner, offers solutions to enhance the Cisco Contact Center. b+s software delivers advanced, integrated multi-channel solutions on top of Cisco Contact Center Enterprise, enabling customers to realize additional business value from their Cisco investments.
Bucher + Suter capabilities around CRM integration and universal queue provide full multi-channel CRM desktops for agents. An open, standards based approach offers routing flexibility and the option to keep existing investments intact, reducing a multi-channel contact center's total cost of ownership. With b+s CRM adapters, Cisco is the center for routing and reporting across all channels.
The b+s Customer Support Center (CSC) offers 24x7 case management and escalation support. CSC engineers have expertise in a wide range of contact center technologies including reporting, universal queuing, skills based routing, IVR, CTI and Work Force Management.
|The Partner is recognized by Oracle for:|
- Oracle Validated Integration : Computer Telephony Integration (CTI)
|Partner Membership Level||Gold|
|Partner Membership Location||Switzerland|
|Main Office Location (HQ)||Switzerland|
|Public or Private Company||Private|
|Number of Employees||50|
|Multi Channel Adapter (MCA) for Siebel||
Customers are increasingly seeking and expecting alternate ways to communicate with contact centers. The challenge now for corporations is to develop a cost-effective strategy to enable contact centers, helpdesks, and customer service teams to intelligently and efficiently blend the routing and processing of inbound e-mails and telephone calls from both customers and employees. To address this challenge, Bucher and Suter has developed a pre-packaged integration of Siebel CRM and Cisco's Unified Contact Center Enterprise solution, UCCE. It is the central server component that manages the real time flow of telephone calls and emails between the Siebel desktop user interface and Cisco's UCCE.
This integration has achieved: Oracle Validated Integration with Siebel Customer Relationship Management