Membership Level: Gold

Avaya Inc.

 Avaya Inc.

26 Maple Avenue,
Mendham, NJ   07945
United States

Avaya delivers intelligent communications solutions that help companies transform their businesses and achieve marketplace advantage.

Detailed Description

Avaya delivers intelligent communications solutions that help companies transform their businesses and achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the Fortune 500, use Avaya solutions for IP telephony, unified communications, contact centers, and communicationsenabled business processes. Avaya global services provides comprehensive service and support for all companies, regardless of size.

Details
The Partner is recognized by Oracle for:
Exastack Optimized : Oracle Exadata Optimized
Exastack Ready : Oracle Exadata Ready,  Oracle Database Ready,  Oracle Linux Ready
Oracle Validated Integration : Computer Telephony Integration (CTI)
Specializations
Partner Membership Level Gold
Partner Membership Location United States
Main Office Location (HQ) USA
Public or Private Company Public
Number of Employees 18525


Oracle PartnerNetwork Specialized Partners
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    Partner-specific active specializations can be found below.
Active Partner Specializations
No data available.
Oracle Exastack Optimized
Avaya Speech Analytics

Enterprises often record calls and meetings to check for quality assurance and compliance to standards. Avaya makes it easy to analyze recorded content with our advanced phonetic speech tools that identify key words and phrases in audio recordings. Avaya Speech Analytics searches and tags keywords and phrases you’ve identified, compiling the information you need to make informed decisions and take action.





This application has achieved:  Oracle Exadata Optimized
Oracle Exastack Ready
Avaya Speech Analytics

Enterprises often record calls and meetings to check for quality assurance and compliance to standards. Avaya makes it easy to analyze recorded content with our advanced phonetic speech tools that identify key words and phrases in audio recordings. Avaya Speech Analytics searches and tags keywords and phrases you’ve identified, compiling the information you need to make informed decisions and take action.





This application has achieved:   Oracle Exadata Ready, Oracle Database Ready, Oracle Linux Ready
Solutions
Interaction Center for Siebel CRM Features offered by the integration include: • Support for a broad range of communication channels, including voice, e-mail, Web self-service, Web chat and browser-based collaboration, Web callback, and interactive voice response • Access to data residing within the Siebel CRM 8.1 database to enhance routing decisions • The ability to create activity records within the Siebel database for enhanced logging capabilities • Support for heterogeneous telephony platforms



This integration has achieved:   Oracle Validated Integration  with  Siebel Customer Relationship Management


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Avaya Inc.

1-866-GO-AVAYA