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basis2
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Solution Summary |
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basis2 is a suite of scalable, customer centric billing and Customer Information Systems delivering improved operational efficiencies at a lower cost, future proofed with proven technologies for the evolving global ISP, municipal, energy and water utilities market. basis2 has been developed in and for the Oracle RDBMS and 9i/10g Application Server technology. |
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Solution Profile |
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basis2 is the Billing and Customer Information Solution for the world wide municipality and utility industries. It is function-rich and flexible enough for the regulated, transitioning and deregulated markets, allowing companies to successfully compete in this evolving industry. basis2 allows utilities to differentiate themselves on the grounds of customer service and accurate billing, giving customers the convenience of paying one bill which includes all utility products. basis2 makes it easy for utility companies to succeed in any market. basis2 is more than a Customer Information System (CIS), it is a solution that records, manages and reports on the most important activities within an organization – those involving customers. Because of the depth of information recorded within the system and the ease at which it can be accessed, basis2 allows exceptional customer service at a lower cost of delivery. basis2 is designed to cater for single and multi-utility organizations allowing simultaneous processing of all utility products, including consolidation into a single bill. With web based customer self service access, usage and distribution separation and reporting, basis2 ensures that vital customer and billing details are always available to support operational and strategic decisions. The flexibility of basis2 enables it to be used for any metered, time or value measured product or service. Therefore it is not limited to use only within the utility industry. It can also be used by organizations such as councils and universities, needing to bill customers for a range of products and services. Through the E-Business Suite Integration program, Prophecy International provides its utility customers with the ability to integrate Oracle E-Business Suite with Prophecy International’s basis2. The integration between the products is achieved through a series of Application Program Interfaces (APIs), which enables rapid data access between the applications leveraging a single point of data maintenance. The integration allows Oracle E-Business Suite and Prophecy International’s basis2 to seamlessly provide information critical to utility customers. The complete basis2 suite includes: Customer Care - Transforming Customer Service Operations, Event View - Real time visualisation, Service Orders - Effective job control, Oracle Integration - E-Business Suite integration, Other specific water and energy solutions. |
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Distinguishing Features |
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 Customer-centric billing and CIS systems – Customers, Installations and Meters cross-keyed for retrieval True Multi Product Billing – Electricity Gas Water Other user defined supply types 3 tier pricing for Retail, Distribution and Supply Multiple Currencies Multi Company Multi Calendar Browser-based Interface Call Centre for improved Customer Service. Incident tracking by Customer, Installation and Meter Intelligent transaction loader for charges from other sources e.g. telecoms, rates, insurance, etc Customer Web Interface Module for self-service enquiries and on-line payments |
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Solution Details |
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| Solution Type: | Packaged |
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| Solution Availability: | |
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| Company Size Solution is Targeting?: | < 50 |
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| Open Source Solution: | No |
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The partners listed in the Oracle PartnerNetwork (OPN) Solutions Catalog are part of the Oracle PartnerNetwork Program, however Oracle does not endorse any of the partners or their software, solutions, services or training listed on this site. Oracle disclaims any and all liability arising out of your use of the partners, software, solutions, services and training listed on the site. All software, solutions, services and training are provided “as is” and without warranty, unless provided by the authoring partner.
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