Contact Center Anywhere Virtual Call Center and Predictive Dialer Software
Solution Summary
Contact Center Anywhere hosted call center solution and customer premise call center software. Promero has been hosting Contact Center Anywhere since 2002. Promero maintains more then ten thousand (10,000)agents world wide and processes more than twelve million transactions monthly. Contact Center Anywhere is Integrated with Promero's ProStar Lead Manager, ProStar CRM and ProStar Chat to form a suite of products "ProStar On Demand". ProStar On Demand is a fully integrated suite of products designed for Contact Center Operators to meet the demand for a fully automated end to end solution. ProStar On Demand combines a suite of products offering: ACD IVR Predictive Dialing Preview Dialing Power Dialing Call Monitoring 100% Call Recording True Skills Based Routing Tone Detection Answering Machine Detection Auto Message Sending Customer Relationship Management Click To Call Real Time Intelligent Lead Distribution Campaign Metrics management Reporting Chat Chat Libraries Intelligent Call Routing Dynamic Web Based Surveys Data Routing According To Each Customer's Own Business Rules Voice Over Internet Protocol (VoIP) Session Initiation Protocol (SIP) H323 Public Switched Telephone Network(PSTN)
Solution Profile
Promero is a software hosting provider and reseller of Oracle's Contact Center Anywhere. Contact Center Anywhere is a multi-channel virtual call center and predictive dialer software. It easily integrates with 3rd part CRM and sales automation software. Promero provides integration and hosting services for Contact Center Anywhere, ProStar CRM and ProStar Lead Manager.
Promero is an Application Software Service Provider and Software Reseller founded in 2001. Promero's current software offerings include Oracle's Contact Center Anywhere, a virtual call center application; ProStarCRM, an on demand customer relationship management software; ProStar Lead Manager, a voice/data routing and marketing analytics software; and ProStar Smart8, a call routing software. All software offered is hosted in Promero's state of the art hosting facility.
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Inbound and Outbound blended call center solution
