| Perot Systems deep industry and technical expertise, dedication to continuous improvement in service delivery quality, and quantifiable performance measurements enable our customers to focus on business-building core capabilities while entrusting their application management to us. We employ holistic application health checks, ongoing optimizations, and business process changes to achieve and deliver value. Our Oracle Application Management Services include: Help Desk Support. We offer 24/7 help desk coverage for Oracle users in your organization. Our help desk staff continually assesses opportunities for improvement in incident management and call resolution through training programs and through updates to support tools. Functional and Technical Support. Our functional consultants leverage their experience across multiple engagements and domains to assist business process owners in change management initiatives. Their expertise extends across all of the Oracle core product families, such as Oracle E-Business Suite, PeopleSoft Enterprise and EnterpriseOne, and JD Edwards World and OneWorld. Our technical consultants’ expertise spans all of Oracle technologies, including 10G Database and Oracle Fusion Middleware. System Administration and Monitoring. Our system administration team supports implementation and rollout for new Oracle projects through system configuration support and transport management. Our monitoring team uses the latest Oracle solutions to track Oracle system performance and execute corrective and routine maintenance activities, such as backup and archival. Together, these teams are responsible for service level, capacity, and availability management. |
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