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Whether your site is limited in personnel or experience, or faces continual exposure created by staff turnover, vacations, or periodic absence, Business & Decision’s Support Plan offerings are intended to provide cost-effective methods for delivering system and database support ensuring seamless and smooth operations with optimal availability. Our support delivery model dictates the use of named resources, dedicated to your account and steeped in your business culture. Most support plans offer a “black box” approach to system support, using resources not familiar with your organization, business processes and priorities. Our customers tell us that this is one of our key differentiators, allowing us deeper insight and as a result enabling an increased ability to quickly diagnose a problem accurately and implement a quality solution. Our Support Plans offer a palate of comprehensive services designed to provide ongoing, proactive maintenance, monitoring, and administration of servers, Oracle databases, and Oracle Applications. A Support Plan can be tailored to your site’s individual needs, from round-the-clock, full system support to part-time, specific coverage. |
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Hosted and remote services available, a variety of functional and technical support services Compliance focus for regulated environments
