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Financial Services
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Solution Summary |
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From Automotive to Utilities, Genesys solutions are deployed at leading Global 2,000 companies. With more than a decade of experience, Genesys has developed and assisted companies in analyzing, understanding and improving these customer care strategies across a wide variety of business uses and industries. |
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Solution Profile |
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With Genesys, financial institutions can transform their call centers into next-generation multi-channel contact centers, enabling agents to deliver highly personalized customer service across a broad range of communications channels. Genesys addresses the specific needs of financial institutions by offering targeted solutions that leverage Genesys' robust functionality and years of experience in financial services call centers. This integrated solution is designed to enhance customer satisfaction by delivering personalized, high-quality customer service across all customer communication channels. |
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Distinguishing Features |
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 Anytime, Anywhere Access 24 x 7 multi-channel, multi-media access Self and assisted service Personalized Service Automatic customer identification and intelligent routing Automated call back Increased Customer Value Detailed customer analytics and segmentation Cross-selling and up-selling strategies Operational Cost Reduction Blended agent interactions Channel migration strategies |
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Solution Details |
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| Solution Type: | Service |
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| Solution Availability: | |
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| Company Size Solution is Targeting?: | < 50 |
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| Open Source Solution: | No |
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The partners listed in the Oracle PartnerNetwork (OPN) Solutions Catalog are part of the Oracle PartnerNetwork Program, however Oracle does not endorse any of the partners or their software, solutions, services or training listed on this site. Oracle disclaims any and all liability arising out of your use of the partners, software, solutions, services and training listed on the site. All software, solutions, services and training are provided “as is” and without warranty, unless provided by the authoring partner.
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