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Vocal Portal IO Centre
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Solution Summary |
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BE VP-IOCentre Programmable system can be fully managed via a visual display of call flows Provides many different services, for example: automatic operator; e-mail reader; freephone information; directory enquiries; directory request; stock inquiries; commercial, medical, hospital applications; booking systems; financial applications; quotations; account balance enquiries; request for instructi |
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Solution Profile |
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BE VP-IOCentre is an intelligent voice system used to assist telephone operators (company switchboards). Its main function is to respond to incoming calls and direct them to the extensions of the appropriate person if the caller knows the name, surname or department (depending on the system programming). BE VP-IOCentre Uses phoneme recognition to understand what the caller is saying and identifies the correct person; otherwise the call is transferred to a human operator Can recognise the caller's number (if available) and as a result can make certain options available. These options can also be obtained by the caller by conversing with the system, for example if a company sales representative wants to access additional services which can be activated using this technology (reading mail, company address book). BE VP-IOCentre Programmable system can be fully managed via a visual display of call flows Provides many different services, for example: automatic operator; e-mail reader; freephone information; directory enquiries; directory request; stock inquiries; commercial, medical, hospital applications; booking systems; financial applications; quotations; account balance enquiries; request for instructions or reading information documents (instructions, etc.). Vertical applications use Oracle technology Services can be managed automatically after recognition of the caller by means of his / her number or by a password. The system subsequently identifies the user and authorises services. |
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Distinguishing Features |
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BE VP-IOCentre
Can be connected to any switchboard and as such can be considered as a switchboard unit. If, for example, the standard switchboard operates four incoming lines, these are diverted to BE VP-IOCentre, which can respond to four incoming calls simultaneously, directing each call to the destination extension. Resources are released as a line is not used by the switchboard (for communication to an extension) and other incoming calls can be answered
Is based on a computer loaded with appropriate software which can be programmed by our technicians, or properly-trained third parties, to meet a client's specific requirements
Works both by speech recognition as well as by DTMF tones (multi frequency). The speech recognition interprets information from the caller and associates it with a command or the name of the person the caller wishes to speak to. This is linked to a database of names in which the extensions and other useful information for system management have been saved.
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Solution Details |
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| Solution Type: | Packaged |
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| Solution Availability: | |
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| Company Size Solution is Targeting?: | < 50 |
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| Open Source Solution: | No |
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The partners listed in the Oracle PartnerNetwork (OPN) Solutions Catalog are part of the Oracle PartnerNetwork Program, however Oracle does not endorse any of the partners or their software, solutions, services or training listed on this site. Oracle disclaims any and all liability arising out of your use of the partners, software, solutions, services and training listed on the site. All software, solutions, services and training are provided “as is” and without warranty, unless provided by the authoring partner.
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