AMX Utiligy™ - CIS, Utility Billing & Customer Care
Solution Summary
AMX Utiligy™ is a complete utility billing, CIS and customer care enterprise solution for public and private utilities offering electric, gas, water, wastewater, refuse, fire/medical and any combination of regulated or non-regulated services.
Solution Profile
AMX Utiligy™ is a leading provider of advanced CIS, utility billing, and customer care software solutions for public and private utilities world-wide. The Company is headquartered in Idaho Falls, Idaho, has a major development center in Salt Lake City, employs in excess of 100, and has a presence in the U.S., Canada, Middle East, Pacific Rim, and Latin America. AMX currently serves 12 utilities worldwide and they include: • Orange County Water District, CA • City of Fontana, CA • City of Huntington Beach, CA • Guam Power Authority • Guam Waterworks Authority • City of Battle Creek, MI • Newfoundland & Labrador Hydro • City of Hattiesburg, MS • Connecticut Water • New Jersey Natural Gas • City of Santa Fe, NM • Dona Ana County, NM AMX Utiligy™ is a true 5-Layer Services Oriented Architecture (SOA) application allowing flexibility for a variety of unique and challenging configurations with little or no additional programming required. Utiligy can stand alone as its own AR module or act as a sub-ledger to your existing ERP AR system. Utiligy’s architecture allows easier, more secure integration to all of your third-party systems such as ERP, AMR, IVR, GIS, CASS/USPS, and Customer Credit Profiling. Utiligy’s foundation can be configured out-of-the-box for International settings including multi-language, currency, time, date, and calendaring. AMX Utiligy™ is built upon all the latest technologies from Oracles Middleware including: • Oracle 10g Database • Oracle 10g Application Server • Oracle BPEL (optional for business process workflow to other systems) • Oracle BAM (optional for monitoring business applications) AMX Utiligy™ allows users to work in their web browser so no client software is needed. Users can access all customer, address, account, billing, meter, service order, notes, alerts, and correspondence on one single panel saving time, money, and reducing frustrations with single action GUIs and multiple pop-up windows so common in other legacy and commercial systems. System security is administered at the field level by user type or group. AMX’s revolutionized implementation model decreases the typical migration time frames by using customer defined configurations in a factory, appliance methodology. The end result is properly configured and tested software on hardware you can literally take and plug into your existing network. AMX offers additional integrated enterprise application to round out your CIS investment including: • AMX eBill ePay™ (Web Based Customer Care and Payment Portal) • AMX PayPoint™ (Point-of-Sale and Cashiering Solution) • AMX IQ™ (Web Based Business Intelligence, Reporting, and Analytics) • Oracle ERP offerings – eBusiness Suites, J.D. Edwards, and PeopleSoft "TMG's assessment of AMX Utiligy™ suggests they are well positioned to be a leading CIS software vendor, particularly in the municipal utility space. AMX’s track record of new CIS deals is evidence enough to support the value the CIS market sees in their refreshing new integrated, modular approach." - Greg Galluzzi, President, TMG Consulting "After spending one week evaluating AMX Utiligy™, UtiliPoint believes that Utiligy is well suited for North America’s retrenching utility market." -Jon T. Brock, Chief Operating Officer, UtiliPoint International, Inc. "Knowing this market as I do and after researching other leading CIS and CRM software solutions for the utilities industry, AMX Utiligy™ appears to meet all the requirements being demanded in today’s market. These demands include fully-functional, web-enabled utility billing and customer care features and a seamless and tight integration to back-end enterprise systems." - Warren Causey, President, Warren B. Causey, Ltd., Energy Reports
Distinguishing Features
Application - Executive Dashboard - Customer Service Rep (CSR) Dashboard - Customer Information System (CIS) - Customer Care Interface (CCI) - Simple & Complex Billing Management - Customer Marketing Management - Customer Internet Self Service & ebill/epay - Business Intelligence, KPI Analytics & Reporting - Complete Enterprise Systems Integration (CIS, ERP, GIS, AMR, IVR) - Service Order & Work Flow Management - Financial Management - Asset Management - Route Management Technical - 100% J2EE Web Based Zero Client Application - True 5-Layer Service Oriented Architecture (SOA) - Web Services Integration to any Third-Party System - Windows or Linux OS - Oracle 10g Database or MS SQL Database - Oracle 10g Application Server - Hardware Load and Scaling to Meet Processing Demands - Packaged and Delivered as a Factory Tested Appliance
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Application - Executive Dashboard - Customer Service Rep (CSR) Dashboard - Customer Information System (CIS) - Customer Care Interface (CCI) - Simple & Complex Billing Management - Customer Marketing Management - Customer Internet Self Service & ebill/epay - Business Intelligence, KPI Analytics & Reporting - Complete Enterprise Systems Integration (CIS, ERP, GIS, AMR, IVR) - Service Order & Work Flow Management - Financial Management - Asset Management - Route Management Technical - 100% J2EE Web Based Zero Client Application - True 5-Layer Service Oriented Architecture (SOA) - Web Services Integration to any Third-Party System - Windows or Linux OS - Oracle 10g Database or MS SQL Database - Oracle 10g Application Server - Hardware Load and Scaling to Meet Processing Demands - Packaged and Delivered as a Factory Tested Appliance
