| Promero is an Application Software Service Provider and Software Reseller founded in 2001. Promero's current software offerings include Oracle's Contact Center Anywhere, a virtual call center application; ProStarCRM, an on demand customer relationship management software; ProStar Lead Manager, a voice/data routing and marketing analytics software; and ProStar Smart8, a call routing software. All software offered is hosted in Promero's state of the art hosting facility. Contact Center Anywhere is a next generation virtual contact center application developed by Oracle. Contact Center Anywhere provides a full range of contact center features including; ACD, IVR, Predictive Dialing, Call Center Management Reporting, Call Recording and Monitoring. Contact Center Anywhere is a blended Inbound/Outbound solution. The application is available in the Hosted On Demand format, CPE or the new Hybrid format of customer owned licenses managed by Promero. ProStar CRM is a Hosted Customer Relationship Management Software that integrates the Open Source architecture of SugarOpenSource CRM with ProStar Lead Manager (formerly the iLeadMachine) and Contact Center Anywhere. Features include Real Time Intelligent Lead Distribution, Dynamic Web Form Design and Campaign Management for both on line and traditional media. ProStar Smart8 is an intelligent call routing dealer locator that provides companies with the ability to route Inbound 800 calls automatically according to each customers business rules. There is no software or hardware necessary and the system integrates with all phone systems. Users can view browser based reports over the internet to determine real time success of campaigns. The software is hosted and authored by Promero. ProStar Lead Manager is a hosted software software developed by Promero. ProStar Lead Manager is the perfect tool for corporate sales and marketing directors, owners of franchises or retail chains who have a need to develop and distribute leads via the internet. ProStar On Demand includes a fully integrated suite of products for contact center operators. Customer Relationship Management Software, Contact Center Software Lead Management Software and Sales Analytics Software are included in a single hosted platform. This winning combination provides the ability to make (predictive, preview or hand dialed) or take calls in a blended cal center seat, compile customer information, route calls to the most skilled agents and more! Outsource call centers can provide lead generation services with ease. Hot Transfer live calls along with data files to the sales agent in real time. ProStar On Demand is the perfect solution. Promero also provides a customized option for Mortgage Brokers and mortgage lead generators. ProStar Chat is clear and intuitive with very easy to understand chat interface for both the visitor and the operator. Because ProStar Chat is 100% web based, your support operators won't need to install memory intensive windows applications or jeopardize security with open port settings on their computer. Visitors can also be at ease knowing they only need a browser to interact with your support or sales staff. A single questions answered from a live agent be enough to close the sale. ProStar Chat can can accomplish the level of instant client care that is required to keep you ahead of the competition and increase your web site's sales while reducing your operational costs. |
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