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InQuira, Inc.         Partner Summary     InQuira Inc. provides software applications for web self-service, knowledge management, and agent-assisted support built from a common technology platform that makes it possible for companies to provide a consistent customer service experience across web, phone, email, chat and community channels. Featuring tight integration of intent-driven intelligent retrieval, content management, collaboration and analytics, the InQuira platform ensures companies can author and harvest knowledge, make it accessible to the right people at the right time, and measure its effectiveness at resolving customer problems. Blue-chip customers include Apple, Nokia, 3M, VeriSign, Caterpillar, BP, RBS, Pitney Bowes, SprintNextel, and E*Trade. The company is headquartered in San Bruno, Calif. and can be reached at +1 (650) 246-5000 or via the Web at www.InQuira.com.        Partner Profile CRM just got smarter! During OpenWorld 2008, Oracle announced its selection of InQuira as the preferred provider of knowledge management capabilities to Oracle's E-Support applications.  The addition of the InQuira solution has a significant impact on key strategic areas such as "Customer Experience" and "Web 2.0 Social Collaboration". The InQuira knowledge management infrastructure integrates to the entire Siebel CRM platform including the agent desktop and web self-service applications.  This provides for a seamless, consistent delivery of information assets and customers experiences across multi-channel environments. To the end customer InQuira provides answers.  InQuira truly understands customer intents, which is critical to researching and resolving complex questions in a self-service environment.  The improvements in answer accuracy exceed a staggering 65%, which means that your customers are able to get the information they need to place an order or resolve a service request using your highest value, lowest cost delivery channel.  By enhancing Oracle's capabilities to connect customers with answers, you can expect to realize the additional benefits of reducing online escalations by up to 40%, improving shopping cart conversions by up to 20%, and having a dramatic increase in overall customer satisfaction and loyalty. To customer service agents InQuira provides knowledge.  Integrated into the Siebel desktop, InQuira's intent-driven resolution approach guides agents to the best possible answers.  No other vendor has taken knowledge directly into the native service desktop the way InQuira has.  This has a huge advantage in reducing both agent tool training and product knowledge training.  By enhancing Oracle's knowledge delivery on the agent desktop, you can improve the proficiency of your agents, reduce call handle time by as much as 44%, and provide a collaborative knowledge network to exchange valuable service information. To service and support executives InQuira provides operational insight.  Most customers today do not have the analytical intelligence to really know how to optimize the online customer experience.  InQuira couples deep analytic understanding with an agile knowledge platform to intentionally optimize every customer experience.  Knowing what customers want is half the battle.  The ability to act on this information to drive more value into the customer experience is unique to the solution that Oracle and InQuira provide. For more information on this partnership or to learn more about smarter CRM, we encourage you to visit www.InQuira.com or reach out to one of the following InQuira contacts: Brent Hayward Vice President, Worldwide Partner Development BHayward@InQuira.com Aaron Murphy Director, Partner Channel Sales AMurphy@InQuira.com       Partner Information      Partner Category/Type: Independent Software Vendor (ISV)      Sell to Small and Medium Business (SMB)?: No      Partner Membership Location:      Main Office (HQ) Location:      Public or Private Company: Private      Year Company Founded: 2002      Number of Employees: 100 - 500             What Oracle and are Doing       Press Release - InQuira to Add Its Knowledge Management Capabilities to Oracle E-Spuport Solution         Collateral      Testimonials: InQuira is the Glue - A Customer Testimonial Tom Floodeen, VP of Worldwide Support at Mentor Graphics, discusses how InQuira has helped turn Mentor's annual user conferences into customer service "love fests".      Testimonials: Answers In One Click - A Customer Testimonial John Quinn, Deputy CEO for Ministry of Defence (People, Pay, & Pension Agency), discusses how InQuira is transforming how users get answers and take action.      Other Collateral: Get Smart Ideas with the InQuira IntelliCenter Gain access to best practices, practical strategies and other resources. Sign up for your personalized IntelliCenter at http://www.inquira.com/intellicenter/

http://www.inquira.com         Phone (primary): +1-650-246-5000      Address   Fax: +1-650-246-5036     851 Traeger Avenue     Suite 125     San Bruno     California     Zip/Postal Code: 94066               Partner Profile           Contact Partner     Solution Profiles

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