Helpstream's fully integrated customer service communities help companies reduce overall customer support costs while increasing customer satisfaction and retention. Helpstream integrates social web technologies with modern customer service and collaboration processes with the agent assisted capabilities of Oracle CRM On Demand. By deploying an integrated Oracle - Helpstream solution, companies can provide thier customers access to an integrated customer community with Q&A, knowledge base and agent assisted support.
Helpstream is a true enterprise-class social customer service solution. With extensive access and permission controls and single sign on, Helpstream can be seamlessly integrated with a companies existing Oracle CRM On Demand implementation. Helpstream's SaaS architecture makes it fast to deploy, easy-to-use and affordable.
More than 190 customers and over 400, 000 users access Helpstream to share information and discover solutions to every day customer service problems. Helpstream is headquartered in Mountain View, California. For more information, please visit www.helpstream.com or follow us on Twitter at www.twitter.com/helpstream .