AMC Technology, L.L.C., is a leading provider of multi-channel integration solutions that allow contact centers to more efficiently manage all types of customer interactions and deliver superior levels of customer service.
The AMC Multi-Channel Integration Suite™ features an open architecture that seamlessly integrates customer relationship management (CRM) applications and contact center solutions. Used every day by thousands of agents around the globe, our pre-packaged integration solutions are deployed with leading CRM application providers including Oracle Siebel and PeopleSoft CRM, among others.
AMC Technology solutions allow the CRM applications to integrate with leading contact center solution providers including Aspect, Avaya, Cisco, Nortel and others. Reflecting 14 years of experience with many of the world’s leading companies, our customers include over 200 innovative organizations that rely on our integration solutions to better serve their customers.
Founded in 1995, AMC Technology is a privately-held software development company headquartered in Richmond, Virginia.
Product Specifics
The AMC product suite provides certified, pre-packaged integration to reduce implementation time and lower the total cost of ownership. As a software development partner with Oracle and with contact center solution providers including Aspect, Avaya, Cisco and Nortel, AMC develops certified integration solutions that have been proven in numerous production deployments worldwide.
Product Highlights
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Certified, pre-packaged integration allows rapid implementation and lowers the total cost of ownership.
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Numerous partner-tested integration certifications for leading CRM and contact center systems based on standard API's.
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Standards-based, open architecture enables real-time customer information exchange in a true multi-vendor environment.
The AMC product suite is the foundation for AMC multi-channel integration solutions that allow contact centers to provide a unified agent-desktop that supports telephone, email and Web channels, allowing agents to more efficiently serve customers with greater personalization.
Product Components
AMC Multi-Channel Integration Suite consists of key components that provide pre-certified, pre-packaged integration between leading CRM applications and contact center solutions and manage the real-time flow of customer interactions and data.
AMC Multi-Channel Integration Server (MCIS) is the core server component that provides centralized communication management.
AMC Application Adapters interface between MCIS and CRM applications and manage the real-time exchange of data and enable the agent-desktop.
AMC Channel Connectors facilitate real-time information flow between MCIS and various communication channel systems, including CTI servers.
AMC Email Interaction solutions provide email interaction management and enable email functionality in the CRM desktop.
AMC Interaction Routing solutions provide enhanced routing workflow through access to CRM application data and rules.
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